Paul Jones
Greeley,CO
Summary
Productive Department Supervisor with dedication toward meeting company's expectations and reducing workplace issues. Strong conflict resolution, leadership, money handling and time management expertise. Outstanding computer and software skills.
Overview
35
35
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Department Supervisor
Lowe’s
Loveland, Colorado
07.2024 - 05.2026
- Supervised daily operations and ensured effective workflow management.
- Trained new associates on store policies and product knowledge.
- Coordinated inventory management and restocked merchandise as needed.
- Assisted customers with inquiries and provided excellent service.
- Implemented safety protocols to maintain a secure work environment.
- Collaborated with team members to enhance store efficiency and performance.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Monitored employee performance and provided constructive feedback regularly.
- Trained employees on new processes or procedures as needed.
- Ensured compliance with all safety regulations across the department.
- Resolved customer complaints in a timely manner.
Department Supervisor
Lowe’s
Longmont, CO
06.2021 - 07.2024
- Trained new associates on store policies and product knowledge.
- Coordinated inventory management and restocked merchandise as needed.
- Implemented safety protocols to maintain a secure work environment.
- Assisted customers with inquiries and provided excellent service.
- Supervised daily operations and ensured effective workflow management.
- Collaborated with team members to enhance store efficiency and performance.
- Monitored employee performance and provided constructive feedback regularly.
- Trained employees on new processes or procedures as needed.
- Ensured compliance with all safety regulations across the department.
- Trained and mentored new associates on department policies and procedures.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
Sales specialist
Lowe’s
Longmont, Colorado
06.2016 - 06.2021
- Assisted customers with product selection and provided tailored recommendations.
- Maintained knowledge of current promotions and product features.
- Collaborated with team members to create an engaging shopping experience.
- Demonstrated effective communication skills during customer interactions.
- Organized merchandise displays to highlight seasonal products and promotions.
- Processed customer transactions accurately using point-of-sale systems.
- Educated customers on proper product usage and maintenance techniques.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Educated customers on product features and technical details to highlight benefits.
- Resolved customer complaints in a timely manner.
- Stayed up to date on company products and services to support sales objectives.
Customer Service Associate
Lowe’s
Longmont, Colorado
03.2012 - 06.2016
- Assisted customers with product inquiries and recommendations.
- Processed transactions efficiently at the checkout register.
- Maintained accurate inventory levels on the sales floor.
- Collaborated with team members to enhance customer experience.
- Educated customers on product features and benefits.
- Managed returns and exchanges following store policies.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
Material Handler
Abound Solar
Longmont, Colorado
02.2009 - 03.2010
- Operated forklifts and pallet jacks to transport materials efficiently.
- Loaded and unloaded shipments while maintaining safety protocols.
- Organized inventory in warehouse for easy access and tracking.
- Collaborated with team members to optimize workflow and reduce delays.
- Conducted regular inspections of storage areas to ensure cleanliness and safety.
- Implemented best practices for waste reduction during material handling processes.
- Managed work area cleanliness by following company guidelines for organization.
- Inspected materials for any damages or defects upon receipt.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Reported any malfunctions or damages of material handling equipment promptly.
- Supported other warehouse personnel in completing tasks efficiently.
Shift Leader
Taco Bell Restaurant
Greeley, Colorado
09.2006 - 04.2009
- Supervised team members during shifts to ensure smooth operations.
- Managed inventory levels and conducted regular stock checks.
- Trained new employees on food safety and customer service standards.
- Resolved customer complaints promptly to maintain satisfaction.
- Coordinated daily staff schedules to meet operational needs.
- Ensured compliance with health regulations and safety protocols.
- Monitored food preparation processes for quality control.
- Assisted in maintaining a clean and organized work environment.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
Rig-in crew
Calfrac Well Services Official
Platteville, Colorado
11.2007 - 05.2008
- Assisted in daily operations of well service equipment and tools.
- Collaborated with team members to ensure safe work practices onsite.
- Maintained cleanliness and organization of work areas and equipment.
- Conducted routine inspections of equipment to ensure operational readiness.
- Followed safety protocols and emergency procedures during all operations.
- Communicated with coworkers to coordinate logistical needs for projects.
Sanitation Worker
Tony’s Pizza Plant
Salina, KS
01.2003 - 06.2006
- Maintained cleanliness of production areas to ensure safety and hygiene standards.
- Operated cleaning machinery to sanitize equipment and surfaces effectively.
- Disposed of waste materials following health regulations and company policies.
- Conducted regular inspections to identify sanitation issues or hazards.
- Assisted team members in keeping supplies organized and readily available.
- Collaborated with colleagues to implement best practices for cleanliness.
- Reported maintenance needs for equipment to improve sanitation processes.
- Followed all safety protocols while performing sanitation duties in the plant.
- Followed sanitation schedule and documented cleaning activities.
- Sanitized food processing areas according to safety protocols.
Customer Service Cashier
Petro Truck Stop
Salina, KS
07.2000 - 12.2001
- Processed customer orders efficiently at a fast-paced service environment.
- Handled cash transactions accurately and maintained register balance.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained cleanliness and organization of work areas during shifts.
- Collaborated with team members to ensure smooth service flow.
- Upsold menu items and promoted special offers to customers.
- Trained new staff on cash handling procedures and customer service standards.
- Monitored inventory levels and restocked supplies as needed.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
Customer Service Cashier
Taco Bell Restaurant
Salina, Kansas
03.2000 - 08.2000
- Processed customer orders efficiently at a fast-paced service environment.
- Handled cash transactions accurately and maintained register balance.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained cleanliness and organization of work areas during shifts.
- Collaborated with team members to ensure smooth service flow.
- Upsold menu items and promoted special offers to customers.
- Trained new staff on cash handling procedures and customer service standards.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Customer Service Cashier
Texaco Gas Station
Longmont, CO
05.1997 - 01.2000
- Processed customer orders efficiently at a fast-paced service environment.
- Handled cash transactions accurately and maintained register balance.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained cleanliness and organization of work areas during shifts.
- Collaborated with team members to ensure smooth service flow.
- Trained new staff on cash handling procedures and customer service standards.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Collected credit card and cash payments to complete transactions for customer orders.
- Operated cash registers to process payments for goods and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Customer Service Cashier
Taco Bell
Longmont, Colorado
09.1993 - 01.1994
- Processed customer orders efficiently at a fast-paced service environment.
- Handled cash transactions accurately and maintained register balance.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained cleanliness and organization of work areas during shifts.
- Collaborated with team members to ensure smooth service flow.
- Upsold menu items and promoted special offers to customers.
- Trained new staff on cash handling procedures and customer service standards.
- Monitored inventory levels and restocked supplies as needed.
- Resolved customer complaints in a professional manner.
Customer Service Cashier
McDonalds
Longmont, Colorado
07.1992 - 05.1993
- Processed customer orders efficiently at a fast-paced service environment.
- Handled cash transactions accurately and maintained register balance.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained cleanliness and organization of work areas during shifts.
- Collaborated with team members to ensure smooth service flow.
- Upsold menu items and promoted special offers to customers.
- Trained new staff on cash handling procedures and customer service standards.
- Greeted customers and provided friendly customer service.
Health Support Aide
Life Care Center
Longmont, Colorado
08.1991 - 11.1991
- Assisted residents with daily living activities and personal care tasks.
- Maintained cleanliness and organization of resident living areas and common spaces.
- Communicated effectively with healthcare staff regarding resident needs and concerns.
Grocery Clerk
Rays IGA
Oberlin, Kansas
06.1991 - 08.1991
- Stocked shelves with fresh produce and grocery items to ensure availability.
- Assisted customers in locating products and provided friendly service.
- Maintained cleanliness of work areas and organized displays for easy access.
- Collaborated with team members to restock items during busy shifts efficiently.
- Followed safety protocols while handling food products and cleaning supplies.
- Engaged with customers to answer questions and resolve concerns effectively.
- Stocked shelves, rotated merchandise and ensured product freshness.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- Assisted customers with locating items in the store, answered questions about products and prices.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Verified prices on tags against price sheets for accuracy and updated tags when necessary.
Education
Bachelor of Science - Informations Technology
American InterContinental University
Schaumburg, IL 08.2025 - 05.2026
General Equivalency Diploma
Longmont, ColoradoSkills
- Team collaboration
- Inventory management
- Employee training
- Performance improvement
- Employee engagement
- Promotions execution
- Customer relations
- Stockroom organization
- Policy enforcement
- Time management
- Staff supervision
- Leadership skills
- Workplace safety
- Problem-solving
- Receiving oversight
- Problem resolution
- Leadership
- Stock management
- Customer service
- Growth planning
- Reasoning
- Decisiveness
- Interactive communication skills
- Recovery management
- POS systems operations
- Process and procedure development
- Sales strategies
- Workflow optimization
Certification
- Forklift certifications
Timeline
Bachelor of Science - Informations Technology
American InterContinental University
08.2025 - 05.2026
Department Supervisor
Lowe’s
07.2024 - 05.2026
Department Supervisor
Lowe’s
06.2021 - 07.2024
Sales specialist
Lowe’s
06.2016 - 06.2021
Customer Service Associate
Lowe’s
03.2012 - 06.2016
Material Handler
Abound Solar
02.2009 - 03.2010
Rig-in crew
Calfrac Well Services Official
11.2007 - 05.2008
Shift Leader
Taco Bell Restaurant
09.2006 - 04.2009
Sanitation Worker
Tony’s Pizza Plant
01.2003 - 06.2006
Customer Service Cashier
Petro Truck Stop
07.2000 - 12.2001
Customer Service Cashier
Taco Bell Restaurant
03.2000 - 08.2000
Customer Service Cashier
Texaco Gas Station
05.1997 - 01.2000
Customer Service Cashier
Taco Bell
09.1993 - 01.1994
Customer Service Cashier
McDonalds
07.1992 - 05.1993
Health Support Aide
Life Care Center
08.1991 - 11.1991
Grocery Clerk
Rays IGA
06.1991 - 08.1991
General Equivalency Diploma