Results-driven professional with extensive experience in staff supervision and training. Skilled in time management and fostering strong customer relationships, contributing to improved team performance and enhanced service delivery.
Experienced with team leadership, operational management, and strategic planning. Utilizes strong interpersonal and organizational skills to drive departmental success. Track record of enhancing team performance and implementing process improvements.
Overview
25
25
years of professional experience
Work History
Department Supervisor
The Home Depot
Westerly, RI
04.2026 - Current
Supervised daily operations ensuring compliance with safety standards and company policies.
Coordinated team schedules to optimize workflow and improve store efficiency.
Trained new associates on product knowledge and customer service best practices.
Assisted in inventory management, maintaining accurate stock levels and organization.
Collaborated with cross-functional teams to streamline processes and enhance service delivery.
Monitored employee performance, providing constructive feedback to support professional growth.
Trained new employees on overall company and department-specific policies and procedures.
Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Sales Associate
The Home Depot
Westerly, RI
03.2017 - 04.2026
Assisted customers in product selection, enhancing overall shopping experience.
Trained new associates in customer service protocols and product knowledge.
Collaborated with team members to ensure timely execution of merchandising strategies.
Maintained inventory levels through effective stock organization and management.
Resolved customer inquiries and complaints, fostering strong relationships and loyalty.
Built relationships with customers to encourage repeat business.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Business Owner
TDC Construction and Remodleing
New Port Richey, FL
02.2001 - 11.2012
Led strategic marketing initiatives, increasing customer engagement and brand visibility within the local market.
Developed comprehensive project budgets, ensuring adherence to financial constraints and resource allocation.
Implemented quality control measures to maintain high standards in construction and remodeling services.
Established operational workflows to enhance project efficiency and team collaboration.
Mentored junior staff, fostering skills development and promoting a culture of continuous improvement.
Established strong customer relationships through excellent communication and attentive service.
Coordinated cross-functional teams to deliver projects on time while exceeding client expectations in quality.
Consulted with customers to assess needs and propose optimal solutions.
Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.