Paul Kai
Summary
Dynamic IT Technician with proven expertise at CozyBaraka in optimizing system performance and managing software installations. Adept at troubleshooting and enhancing network security, while delivering exceptional customer support. Skilled in data analysis and project management, leveraging strong communication to translate complex requirements into actionable solutions.
Overview
4
4
years of professional experience
Work History
IT Technician Direct Support
CozyBaraka
10.2024 - Current
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
ISP Agent Direct Support
Living Hope Llc
06.2024 - Current
- Informed clients of policies and procedures.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Sales Associate
Speedway
11.2021 - 01.2024
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Business Analyst
Kaiser Permanente
06.2023 - 09.2023
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Designed and developed data pipelines to acquire, clean and process data.
- Developed data mining algorithms to identify and classify patterns in data.
Education
Cybersecurity Certificate Program - Cybersecurity
Summit Academy
Minneapolis, MN09-2024
High School Diploma -
Wayzata High School
Plymouth, MN05-2020
Skills
- Debugging
- System performance optimization
- System security patching
- Software installation expertise
- Network and system management
Accomplishments
SECURITY PLUS
CompTIA
CYBERSECURITY ANALYST
CompTIA
PENTEST
CompTIA
Timeline
IT Technician Direct Support
CozyBaraka
10.2024 - Current
ISP Agent Direct Support
Living Hope Llc
06.2024 - Current
Business Analyst
Kaiser Permanente
06.2023 - 09.2023
Sales Associate
Speedway
11.2021 - 01.2024
Cybersecurity Certificate Program - Cybersecurity
Summit Academy
High School Diploma -
Wayzata High School
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