PAUL KEVIN MCRAE II
Orlando
Summary
Knowledgeable . Background in aviation with focus on safety and precision during flight operations. Demonstrated situational awareness and decision-making skills in dynamic environments.
Experienced with complex flight operations. Utilizes advanced navigational and communication systems. Track record of effective decision-making and crew coordination.
Knowledgeable Decorator with keen eye for detail and passion for creating aesthetically pleasing spaces. Demonstrated ability to transform client visions into reality through creative design and expert craftsmanship. Proven skills in selecting appropriate materials and coordinating with team members to deliver high-quality results.
Energetic and sociable with keen eye for detail and passion for creating memorable experiences. Knowledge of event coordination and customer service, coupled with strong organizational and communication skills. Dedicated to ensuring smooth event operations and delivering high-quality guest experiences.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
Work History
Pilot Holiday Parade
Universal Orlando Resort
11.2025 - Current
- Conducted pre-flight inspections to ensure aircraft safety and compliance with regulations.
- Navigated complex airspace using advanced avionics and navigation systems.
- Developed training programs for crew members, focusing on safety and standard operating procedures.
- Implemented process improvements that reduced turnaround times between flights, enhancing operational efficiency.
- Demonstrated exceptional teamwork abilities through collaboration with fellow pilots, flight attendants, maintenance personnel, and other aviation professionals in providing seamless service for passengers and efficient flight operations.
- Collaborated with co-pilots on decision-making processes during high-stress situations, mitigating risks and maintaining a calm environment.
Reservation Sales Agent
Disney Central
03.2022 - Current
- Managed 50 online booking inquiries and assisted 100 guests and travel partners with questions throughout entire booking cycle.
- Arranged for 40 group hotel bookings in collaboration with sales department for weddings and special events.
- Provided 100% Accuracy and Trust guest service to each person by engaging Guest and using active listening and effective interpersonal skills.
- Provided Guest with information about availability and pricing.
- Walt Disney World
- Company Overview: Walt Disney World
Event Operations
Universal Orlando Resort
09.2016 - 02.2021
- Coordinated schedules and timelines for 12 events throughout year.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Performed event coordination for 100 festivals and corporate events.
- Organized and created holiday events for Halloween, Christmas, Mardi-Gras, Grad-Bash, and Contest of Champions(Youth Events) for 100 children and 100 adult activities.
Education
Bachelor of Arts - Communications
Southern New Hampshire University
Hooksett, NHSkills
- Microsoft Office
- Time and task management
- Crew resource management
- Weather analysis and interpretation
- Documentation skills
- Creative Suite
- Adobe Creative Suite
- Special event operations
- Campus event coordination
- Complaint resolution
Accomplishments
- Achieved Performance by completing Balloon Flight with accuracy and efficiency.
- Supervised team of Holiday theme Balloons staff members.
- Built strong relationships with vendors such as florists, photographers, videographers, musicians, and officiants to take hassle out of wedding planning.
- Planned over 100 events in 2024.
- Resolved product issue through consumer testing.
LANGUAGE
English Fluent
Timeline
Pilot Holiday Parade
Universal Orlando Resort
11.2025 - Current
Reservation Sales Agent
Disney Central
03.2022 - Current
Event Operations
Universal Orlando Resort
09.2016 - 02.2021
Bachelor of Arts - Communications
Southern New Hampshire University
AWARDS
Star Performer 2022 - Delivering Quality performance and guest experience to thousands of Guests. (Lead Ovi Diaz), Star Performer 2023 - Delivering Quality performance and guest experience to thousands of Guests. (Lead Ovi Diaz), Star Performer 2023 (2) - Delivering Quality performance and guest experience to thousands of Guests. (Lead Ovi Diaz), Star Performer 2024 - Delivering Quality performance and guest experience to thousands of Guests. (Lead Molly Joyner), Star Performer 2024(2) - Delivering Quality performance and guest experience to thousands of Guests. (Lead Geri Rivera Vigo)