Paul Kunde
Allendale,MI
Summary
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
4
4
years of professional experience
Work History
Customer Service Associate, Fulfillment Department
Lowe's
03.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
High School Basketball Coach
Central High School
01.2023 - Current
- Create and carry out tactical plans to optimize group performance and accomplish targeted outcomes.
- Foster an environment where cooperation, sportsmanship, and respect for one another are valued.
- Encourage players' personal development and skill enhancement both on and off the court by serving as a mentor and advisor.
- Encourage players to be disciplined, accountable, and to have a strong work ethic by stressing the value of commitment and hard work.
Wine Merchandiser
Great Lakes Wine & Spirits
08.2024 - 02.2025
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Sandwich Artist
Subway
08.2021 - 06.2024
- Greeted customers in a professional and friendly manner.
- Developed excellent customer service skills, which included building relationships with customers, and providing effective and efficient solutions to customer needs.
- Ensured the facility and equipment were regularly cleaned and presented in an orderly and tidy fashion.
- Handled currency and credit card transactions and ensured the cash register had the proper amount of currency at the end of each shift.
Education
Business Candidate - Business
Muskegon Community College
Muskegon, MI05-2025
No Degree - Business
Grand Valley State University
Allendale, MI05-2027
Skills
- Discipline
- Team Building
- Leadership Qualities
- In-Depth Knowledge
- Customer service
- Problem resolution
- Complaint handling
- Assertiveness
- Quality assurance
- Customer support
Timeline
Customer Service Associate, Fulfillment Department
Lowe's
03.2025 - Current
Wine Merchandiser
Great Lakes Wine & Spirits
08.2024 - 02.2025
High School Basketball Coach
Central High School
01.2023 - Current
Sandwich Artist
Subway
08.2021 - 06.2024
Business Candidate - Business
Muskegon Community College
No Degree - Business
Grand Valley State University
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