EFTY KHAN MAHMUD
Brooklyn,New York
Summary
Accomplished professional with a well-rounded background in customer service, U.S. Army service, and summer camp instruction. Exceptional at delivering outstanding customer service, demonstrating strong leadership, and fostering supportive learning environments. Committed to safety, personal development, and effective communication. Possesses a diverse skill set ideal for excelling in a wide range of professional roles.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walgreens
02.2022 - 01.2023
- Greeting and assisting customers, answering questions, providing information about products, and helping them locate items in store.
- Operating cash registers, handling transactions, and processing payments accurately.
- Actively promoting and selling merchandise, including prescription medications, over the counter products, cosmetics, and other retail items.
- Restocking store shelves and ensuring products are properly displayed to attract customers.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Summer Camp Counselor
YMCA of Greater New York
06.2022 - 08.2022
- Diligently safeguarded well-being and security of children during annual summer camp.
- In collaboration with my colleagues, I meticulously coordinated transportation arrangements to popular city attractions, delivering superlative summer camp experience to young participants.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
CBRN Specialist
U.S. ARMY
09.2021 - 02.2022
- CBRN Specialists are trained to detect, identify, and assess CBRN hazards. Specialists are equipped to respond to various types of threats, including chemical agents, biological agents, radio logical hazards, and nuclear events.
- We develop and implement measures to prevent, mitigate, and respond to CBRN incidents, including decontamination procedures and protective equipment protocols.
Customer Service Representative
Dunkin Donuts
07.2021 - 10.2021
- Worked in a fast-paced environment with pressure.
- Provided customer service at takeout and Dine-in.
Education
Bachelor of Science - Computer Engineering Technology
New York City College of Technology
Brooklyn, NY05.2026
GED -
Pathway To Graduation
Brooklyn, NY01.2021
Skills
- Leadership
- Marksmanship
- Discipline
- POS System Operation
- Web surfing
- Problem Resolution
- Communication
- Customer Support
- Combat training
- Weapon Handling
Languages
Bengali
Native or Bilingual
Urdu
Full Professional
English
Native or Bilingual
Hindi
Full Professional
Timeline
Summer Camp Counselor
YMCA of Greater New York
06.2022 - 08.2022
Customer Service Associate
Walgreens
02.2022 - 01.2023
CBRN Specialist
U.S. ARMY
09.2021 - 02.2022
Customer Service Representative
Dunkin Donuts
07.2021 - 10.2021
Bachelor of Science - Computer Engineering Technology
New York City College of Technology
GED -
Pathway To Graduation
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