Micaelya Cherry
Macon,GA
Summary
Driven customer service with 4 years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills. Dedicated Customer Service Associate providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Walmart
Macon, Georgia
10.2019 - 05.2023
- Working at the customer service desk to provide a positive shopping experience for customers
- Resolved customer inquiries in a timely manner.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Maintain a positive attitude at all times in a fast-paced environment
- Provide excellent quality customer service by patiently listening and communicating company policies with empathy
- Kept work area neat, clean, and well-stocked at all times.
- Answered phone calls from customers promptly and courteously.
- Greeted customers and identified their needs.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Education
Some College (No Degree) - Health Sciences
Northeast HighSchool
Macon, GA05-2019
Skills
- Customer service
- Communication skills
- Leadership
- Time management
- Microsoft word
- Leadership Experience
- Computer proficiency
- People skills
- Multitasking and Prioritization
- Responding to Difficult Customers
- People-oriented
- Problem Resolution
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Dependability
- Self-motivated
Awards
Front-End Champion of the month
Timeline
Customer Service Associate
Walmart
10.2019 - 05.2023
Some College (No Degree) - Health Sciences
Northeast HighSchool