Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paul Larsen

Crystal Lake,IL

Summary

I am an organized and dedicated Person with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

4
4
years of professional experience

Work History

Sales Representative

General RV
12.2022 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Utilized CRM software to manage customer accounts and track performance metrics.

Front desk/Cashier

Menards
03.2022 - 12.2022
  • Greeted customers and responded to requests for information.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Approached every question or concern with calm and level-headed approach.

Book Seller

BSN Books
08.2019 - 02.2022
  • Managed a small team for sorting, packaging and shipping orders
  • Created a new storage system that allowed for better organization, cataloging and shipping
  • Overhauled the companies website for a better end user experience


Education

Bachelors of Arts - French

Northern Illinois University
DeKalb, IL
12.2022

Minor - Anthropology

Northern Illinois University
DeKalb
12.2022

Skills

  • Communication
  • Effective Time Management
  • Computer Skills
  • Microsoft Office
  • Customer Relations
  • Client Account Management
  • Sales Closing
  • Customer Retention
  • Account Management
  • Business Development
  • Schedule Preparation
  • Staff Management

Languages

French
Full Professional
English
Native or Bilingual

Timeline

Sales Representative

General RV
12.2022 - Current

Front desk/Cashier

Menards
03.2022 - 12.2022

Book Seller

BSN Books
08.2019 - 02.2022

Bachelors of Arts - French

Northern Illinois University

Minor - Anthropology

Northern Illinois University
Paul Larsen