Paul Lee
Carrollton,GA
Summary
Dynamic Customer Service Supervisor at Publix Super Markets Inc, recognized for enhancing service quality through effective problem-solving and collaboration. Achieved significant improvements in customer satisfaction by swiftly resolving escalated issues. Skilled in multitasking and organization, fostering a positive team environment that drives high morale and productivity.
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Publix Super Markets Inc
Carrollton, GA
09.2021 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
High School Diploma -
Ola High School
McDonough, GA05.2022
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Money Management
Timeline
Customer Service Supervisor
Publix Super Markets Inc
09.2021 - Current
High School Diploma -
Ola High School