Paul Leon Guerrero
San Diego,CA
Summary
Customer-focused representative with extensive experience in troubleshooting and resolving issues to ensure high levels of customer satisfaction. Demonstrates a strong commitment to addressing customer concerns with speed, accuracy, and professionalism, consistently delivering exceptional service and fostering positive client relationships. Enthusiastic and dedicated to enhancing the customer experience through effective problem-solving and communication skills.
Overview
18
18
years of professional experience
Work History
Mover/Owner
WeMoveU4Less
01.2008 - Current
- Promote company on classified sites like Craigslist
- Book moves for customers, inventory items, and pack, load and unload items
- Create spreadsheets to organize appointments and track costs and expenses
Comparison Shopper
Affinity Development Group
San Diego , CA
09.2017 - 06.2024
- Maintained a high level of professionalism and efficiency while communicating with dealerships to collect essential pricing data.
- Maintained relevant documentation to validate pricing decisions
- Assisted Supervisors in call evaluation and document verification
- Operated in a remote work environment from March 2020-June 2024 as a result of the Covid pandemic.
Customer Service Representative
Phoneware (for Agero & Blue Ridge)
01.2015 - 10.2016
- Received 120-150 inbound calls per day
- Took incoming calls from customers for roadside assistance (Agero) and technical support for cable boxes (Blue Ridge)
- Troubleshot customer complaints regarding remote, cable box, and TiVo issues
- Dispatched tow trucks to location of customer’s request
- Process electronic payments over the phone and internet
Customer Service Representative
HSBC Auto Finance
03.2006 - 01.2008
- Received upwards of 200 inbound calls per day
- Entered customer information into database to locate customer files
- Create spreadsheets to track and measure metrics
- Assisted with car payments, deferrals, title transfers, and refinancing
- Trained to be team lead before company relocated out of state
Education
High School Diploma -
Kearny High School
01.1997
Skills
- Customer service
- Troubleshooting
- Problem-solving
- Communication
- Organization
- Spreadsheet creation
- Inventory management
- Payment processing
- Database management
- Team leadership
- Comparison Shopping
- Invoice Verification
- Strong Work Ethic
- Attention to Detail
Accomplishments
- Awarded a monthly bonus for conducting the most comparison shops within a month is a strategic incentive that encourages employees to actively engage in price comparison and market analysis. This practice helps the business stay competitive by ensuring that they offer the best prices and value to their customers.
Timeline
Comparison Shopper
Affinity Development Group
09.2017 - 06.2024
Customer Service Representative
Phoneware (for Agero & Blue Ridge)
01.2015 - 10.2016
Mover/Owner
WeMoveU4Less
01.2008 - Current
Customer Service Representative
HSBC Auto Finance
03.2006 - 01.2008
High School Diploma -
Kearny High School
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