Paul Leon Guerrero

• Over 15 plus years of driving experience
• Promote company on classified sites like Craigslist
• Book moves for customers, inventory items, and pack, load and unload items
• Create spreadsheets to organize appointments and track costs and expenses
• Loaded and unloaded trucks with customer possessions or merchandise weighing up to 150 lbs.
• Maneuvered items carefully through narrow hallways and doorways to prevent damage.

I would deliver packages for an 8 hour shift. I would load my Van in the morning and head to the location of the deliveries. Once all packages were delivered I would assist anyone that need help finishing their day.

• I was driving the entire 4 months at the job
• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Delivered goods and products to customer on time and in excellent condition.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

• Maintained a high level of professionalism and efficiency while communicating with dealerships to collect essential pricing data.
• Maintained relevant documentation to validate pricing decisions
• Assisted Supervisors in call evaluation and document verification
• Operated in a remote work environment from March 2020-June 2024 as a result of the Covid pandemic.

• Received 120-150 inbound calls per day
• Took incoming calls from customers for roadside assistance (Agero) and technical support for cable boxes (Blue Ridge)
• Troubleshot customer complaints regarding remote, cable box, and TiVo issues
• Dispatched tow trucks to location of customer’s request
• Process electronic payments over the phone and internet

• Received upwards of 200 inbound calls per day
• Entered customer information into database to locate customer files
• Create spreadsheets to track and measure metrics
• Assisted with car payments, deferrals, title transfers, and refinancing
• Trained to be team lead before company relocated out of state