Paul Mattei
Norton,OH
Summary
Developed comprehensive skill set in customer-focused environment and now seeks to transition into new field. Extensive experience in problem-solving and managing member relationships with focus on providing exceptional service. Strives to leverage these skills to contribute effectively in new and dynamic role.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Akron Area YMCA
11.2023 - Current
- Assisted members with account inquiries and service requests, ensuring timely resolutions.
- Collaborated with team members to address customer concerns and improve service delivery.
- Maintained accurate records of member interactions, contributing to data integrity.
- Adapted quickly to new tools and software, streamlining workflow processes.
Wellness Coach
Akron Area YMCA
01.2024 - 05.2025
- Developed personalized wellness plans to support client health goals and improve overall well-being.
- Provided ongoing motivation and accountability through weekly check-ins and progress reports.
- Empowered clients by teaching them how to set achievable goals that aligned with their personal values and aspirations.
Education
Bachelor of Science - Cybersecurity
University of Akron
Akron, OH 08.2025 - 05.2029
Skills
Customer service
Relationship building
Issue resolution
Sales strategy
Service recommendations
Account management
Timeline
Bachelor of Science - Cybersecurity
University of Akron
08.2025 - 05.2029
Wellness Coach
Akron Area YMCA
01.2024 - 05.2025
Member Service Representative
Akron Area YMCA
11.2023 - Current