Paul McGaugh
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
28
28
years of professional experience
Work History
Service Technician
Henry Schein Dental
04.2001 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
Service Technician
Midwest Dental Supply
10.1998 - 03.2001
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Service Technician
Henry Schein Dental
09.1996 - 10.1998
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Education
Associate of Applied Science - Electronics Technology
DeVry University
Irving, TXSkills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Punctual and Reliable
- Mechanical abilities
- Work with Minimal Supervision
Timeline
Service Technician
Henry Schein Dental
04.2001 - Current
Service Technician
Midwest Dental Supply
10.1998 - 03.2001
Service Technician
Henry Schein Dental
09.1996 - 10.1998
Associate of Applied Science - Electronics Technology
DeVry University
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