I Enjoy hobbies that combine physical activity with outdoor exploration
- Mountain biking with my son
- camping
- off roading
- working with my hands
Paul Mongillo
Grover Beach,CA
Summary
Dedicated professional with extensive experience in customer service and operations management. Proven track record in enhancing service efficiency and optimizing workforce effectiveness.
Overview
32
32
years of professional experience
Work History
Business Owner
West Coast Cleaning
Grover Beach
10.2007 - Current
- Oversaw daily operations, ensuring high-quality cleaning standards and client satisfaction.
- Developed and implemented operational procedures to enhance service efficiency and productivity.
- Trained and mentored staff on best practices for cleaning techniques and customer service.
- Managed scheduling and resource allocation to optimize workforce effectiveness and minimize downtime.
- Service and maintain equipment used. Such as, floor machines, chariot scrubbers, vacuums, power washers.
- Cultivated strong client relationships, facilitating communication to address concerns and feedback promptly.
Bartender Shift Manager
The Graduate
San Luis Obispo, CA
05.1994 - 03.2010
- Supervised bar staff, ensuring compliance with safety and service standards.
- Trained new bartenders on beverage preparation and customer service protocols.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Education
High School Diploma -
Arroyo Grande High School
Arroyo Grande, CA06-1990
Skills
- Customer service
- Customer relations
- Attention to detail
- Relationship building
- Employee training
- Team collaboration and leadership
- Performance improvement
- Business administration
- Purchasing and planning
- Budget control
- Operations management
- Bookkeeping
Interests
Timeline
Business Owner
West Coast Cleaning
10.2007 - Current
Bartender Shift Manager
The Graduate
05.1994 - 03.2010
High School Diploma -
Arroyo Grande High School