Paul Morgan
Bremerton,WA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Grocery Outlet Bargain Market. Skilled in merchandising and team development, adept at solving problems and improving interdepartmental communication. Achieved significant improvements in operational efficiency and customer service quality, demonstrating exceptional problem-solving and team management abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Department Lead
Grocery Outlet Bargain Market
07.2022 - Current
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Attendant
76 Gas Station
08.2020 - 08.2022
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Solved guest inquiries and issues promptly, ensuring their satisfaction with our services.
- Assisted guests with luggage and transportation arrangements, providing seamless arrival and departure experience.
- Assisted in training new attendants, sharing best practices and tips for efficient service.
- Increased repeat visits, engaging guests with friendly demeanor and personalized recommendations.
Freezer Associate
Grocery Outlet Bargain Market
09.2017 - 08.2020
- Assisted with breaking down loads and stocking assigned sections.
- Kept refrigerated coolers, store shelves and other displays fully stocked and conditioned according to tag allocation or department standards.
- Collaborated with team members to effectively handle high-volume periods while maintaining exceptional service standards.
- Reduced product spoilage through diligent monitoring of expiration dates and proper rotation techniques.
- Increased accessibility of popular products using strategic placement within the freezer aisle based on demand data analysis.
- Maximized customer satisfaction during busy periods by maintaining proper stock levels, ensuring a pleasant shopping experience with minimal delays.
- Participated in store-wide initiatives for increased efficiency such as cross-training among departments or process improvement projects.
- Supported overall store success by assisting colleagues during peak hours or filling in for absent team members when needed.
- Achieved high levels of customer satisfaction by providing prompt assistance and resolving any concerns related to frozen goods purchases.
- Contributed to loss prevention efforts by promptly addressing damaged or compromised products in the freezer area.
- Assisted customers with product inquiries, providing knowledgeable recommendations based on their needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Landscape Maintenance Worker
Edgewood Villa Apartments
06.2014 - 09.2017
- Supported healthy plant growth through appropriate soil preparation techniques, including tilling, fertilizing, and mulching.
- Ensured safety in public spaces by removing snow and ice during winter months, minimizing risk of accidents on walkways and parking lots.
- Preserved the health of plants and trees with proper pruning techniques, promoting growth and reducing potential hazards.
- Enhanced overall landscape appearance by performing regular maintenance tasks such as mowing, trimming, and weeding.
- Performed seasonal clean-ups efficiently, preparing properties for changing weather conditions throughout the year.
- Utilized a variety of power tools safely, contributing to an accident-free workplace environment.
- Increased property value for clients by designing and implementing attractive landscape features according to their preferences.
- Contributed to company growth by consistently receiving positive feedback from clients and earning repeat business through exceptional work quality.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring client satisfaction.
- Exhibited strong problem-solving skills when faced with unexpected landscaping issues, finding effective solutions to maintain project timelines.
Skills
- Merchandising understanding
- Team Development
- Customer Relations
- Team Management
- Problem-Solving
Certification
- Licensed forklift operator - 2022
Timeline
Department Lead
Grocery Outlet Bargain Market
07.2022 - Current
Attendant
76 Gas Station
08.2020 - 08.2022
Freezer Associate
Grocery Outlet Bargain Market
09.2017 - 08.2020
Landscape Maintenance Worker
Edgewood Villa Apartments
06.2014 - 09.2017
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