Paul Mulamba

Provided administrative guidance related to voluntary benefits and served as a project support and stakeholder on an organization-wide implementation from Lawson to Workday, UKG and Service Now simultaneously.

• Served as a trusted resource for senior management regarding complex benefits-related issues or questions requiring specialized expertise.

• Project Manager with HCM systems Implementation experience from other HCM Systems (Paycom, Paycor, Netchex, Paychex, Workday, Paylocity and ProLiant) to ADP Workforce Now
• Supported clients implementing services for Payroll, Benefits, ACA, HR, Time & Attendance, Performance, Recruitment, Compensation and Onboarding
• Managed all project phases
• Created project plans, including Deliverables, activities, timeliness, and budgets!
• Ensured milestones were achieved
• Collaborated with key stakeholders and third-party vendors
• Lead communication with team members through project completion
• Provided scheduled & on-demand status reports and updates
• Assessed, managed, resolved, and escalated (When necessary) risks and issues
• Tailored processes to meet project individual needs

• Benefits and Retirement SME for clients who recently separated from a large company with offices in Europe and the US to oversee the benefits component of their transition from Workday to ADP Workforce Now
• Operating in partnership with external Consultants on vendor RFP’s, transition process flows and employee benefits compliance

• Provided in-depth consulting services, using advanced functional knowledge, and advanced product expertise to manage implementations consistent with Total Client Experience solution delivery
• Collaborated with clients analyzing existing systems, policies and procedures and assessed consistency with business objectives
• Applied industry knowledge, using sophisticated functional and product expertise, to optimize configurations and utilization
• Recommended modifications to client systems, policies and procedures to further business and implementation objectives

• Served as the subject matter expert and technical contact to employees and clients concerning life and health benefits
• Demonstrated adeptness in supporting and advising on matters involving clients’ plan, clients’ system requirements, and daily process flows, and processing guide
• Appraised the weekly human resource information system (HRIS) file to review and relay errors to properly guide client

• Took charge of all billing-related issues for the entire state’s physician groups and reported directly to the manager
• Enhanced knowledge by engaging with workshops to address client’s areas of concern, new billing processes, and best practices
• Ensured accurate billing practices through collaboration with the nursing staff
• Presided over training sessions regarding new precertification standards of claims for billing managers

• Resolved complex employee inquiries related to Health & Welfare Benefits
• Leveraged human resource skills in facilitating recruitment, mentoring, and training of new employees
• Ensured the quality of work produced by processors that included appraisal of direct bill, life insurance, data check, beneficiary designations, and new hire processing