TINISHA HALLBACK WILLIAMS
Buford,GA
Summary
Senior Benefits Consultant with 15+ years of progressive experience delivering strategic employee benefits solutions for mid-sized and large employers. Proven expertise in plan design, renewals, compliance, client advisory, and carrier negotiations across fully insured and self-funded plans. Trusted advisor known for driving client satisfaction, operational efficiency, and long-term benefits strategy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Benefits Consultant
OneDigital
Atlanta, GA (Remote)
02.2022 - Current
- - Strategically manage a portfolio of employee benefits clients by developing customized plan designs, renewal strategies, and long-term solutions.
- - Serve as lead consultant across the full client lifecycle, including pre-renewal planning, RFP execution, open enrollment, and post-renewal analysis.
- - Maintain compliance oversight across all accounts, ensuring adherence to HIPAA, ERISA, PPACA, and state-specific regulations.
- - Partner with internal teams to onboard new clients, establish benefit programs, and improve process efficiency.
- - Drive client satisfaction, retention, and growth through consultative relationships, cross-selling initiatives, and carrier collaboration.
- Analyzed client benefit plans for compliance and cost-effectiveness, providing actionable insights.
- Led benefits strategy development to align with client objectives and industry trends.
- Mentored junior consultants, enhancing team capabilities in benefits administration and client relations.
Account Executive
BenefitMall
Alpharetta, GA
11.2019 - 02.2022
- - Represented company services in a positive and professional manner to ensure continued sales and company growth by developing positive business relationships with clients.
- - Maintained a strong understanding of the company’s products and processes and how clients interacted with these products and processes.
- - Developed increasing knowledge of insurance industry markets, products, and legal environments to provide value-added service to clients.
- - Provided information on carrier administrative procedures and product availability, and offered direction in the selection of appropriate group products.
- Coordinated account management processes to ensure timely service delivery.
- Developed and maintained client relationships to drive satisfaction and retention.
- - Conducted group meetings and webinars to further educate the customer base on available services.
- - Provided routine follow-up on service issues and renewals.
- - Listened to client ideas, resolved conflicts, solved problems, and provided timely feedback.
- - Worked renewal and market groups to obtain the best products for clients.
- - Actively participated in team meetings, providing input to contribute to overall team success and customer satisfaction.
- - Physical requirements included sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling, and the ability to lift up to 25 lbs.
- - Performed other duties as assigned.
Employee Benefits Account Manager
USI Insurance Services
Atlanta, GA
06.2018 - 07.2019
- - Managed a book of business comprised primarily of fully insured clients, with some self-insured clients.
- - Provided proactive, personalized support to assigned clients and acted as the primary contact between clients and insurance carriers.
- - Prepared materials for client meetings and educated, advised, and supported clients on all compliance topics, including ERISA, COBRA, FMLA, 5500s, and Health Care Reform.
- - Set up new group insurance contracts for existing and new clients.
- - Managed the renewal process, including preparation of appropriate contractual changes.
- - Implemented and managed programs recommended by technical resources (e.g., wellness, communications, strategies, pharmacy).
- - Supported the marketing and placement of new benefit products:
- - Prepared client applications for review
- - Determined appropriate carriers
- - Analyzed and compared carrier quotes and coverage offerings
- - Made recommendations to clients
- - Developed alternative strategies, plan modeling, and cost reduction opportunities.
- - Championed client cross-selling initiatives and developed customer accounts.
- - Conducted on-site meetings to communicate and administer benefit plans.
- - Coordinated, managed, and attended client meetings both virtually and in person.
- - Developed employee communications for renewal changes, enrollment procedures, and benefit updates.
- - Provided resolution support and oversight for client issues such as contract clarifications and billing.
Benefits Account Manager
Continental Benefits
Tampa, FL
06.2016 - 06.2018
- - Consulted on self-funded benefit plans for employer groups with 500–1,000 eligible employees.
- - Partnered with implementation and service teams to onboard and retain clients.
- - Analyzed reporting data and resolved complex service issues.
- Managed client benefit inquiries, providing timely and accurate responses to ensure satisfaction.
- Developed and maintained strong relationships with clients, enhancing understanding of their benefit needs.
- Managed a diverse portfolio of accounts, ensuring timely and accurate benefits enrollment and administration for all clients.
- Managed account renewal process efficiently to ensure seamless continuation of client benefits coverage without any lapses or disruptions.
Employee Benefits Administrator
ADP
Alpharetta, GA
10.2012 - 04.2015
- - Administered benefits for multi-site organizations totaling 1,500 employees.
- - Led open enrollment, COBRA coordination, billing reconciliation, and HRIS reporting.
- Administered employee benefits programs, ensuring compliance with regulations and company policies.
- Processed enrollment and changes in benefit plans, providing timely updates to employees.
- Assisted in resolving employee inquiries regarding benefits, enhancing overall satisfaction and understanding.
- Supported the implementation of new benefits initiatives, aligning offerings with employee needs and organizational goals.
Education
Bachelor of Science - Business Administration
Florida A&M University
Tallahassee, FLBachelor of Science - Business Administration And Management
Georgia State University
Atlanta, GA08-2027
Skills
- Microsoft Office Suite, HRIS, Workforce Now (WFN), SharePoint, BeneDirect, BrokerageBuilder, Workday, Gusto, Employee Navigator, Rippling, TriNet
- Employee relations
- Benefits administration
- Healthcare industry
- Financial acumen
- HRIS proficiency
- Benefits explanation
- New employee orientations
- Problem-solving
Certification
- GA Life & Health License
- Non-Resident GA Life & Health License
- Florida Certified Adjuster (6-20)
Timeline
Senior Benefits Consultant
OneDigital
02.2022 - Current
Account Executive
BenefitMall
11.2019 - 02.2022
Employee Benefits Account Manager
USI Insurance Services
06.2018 - 07.2019
Benefits Account Manager
Continental Benefits
06.2016 - 06.2018
Employee Benefits Administrator
ADP
10.2012 - 04.2015
Bachelor of Science - Business Administration
Florida A&M University
Bachelor of Science - Business Administration And Management
Georgia State University