Paul Nesbitt
3111 Topawa Place ,GA
Summary
Dynamic Service Technician with proven expertise at Team Craft Roofing, specializing in installation and repair. Recognized for enhancing customer satisfaction through effective problem resolution and adherence to safety protocols. Skilled in equipment inspection and preventive maintenance, fostering a culture of continuous improvement and operational excellence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Service Technician
Team Craft Roofing
Lithonia, GA
2024 - 11.2025
- Conducted roof inspections to identify damage and recommend appropriate repair solutions.
- Operated hand and power tools for efficient roofing installation and maintenance tasks.
- Assisted in the loading and unloading of materials, ensuring proper handling and safety protocols.
- Collaborated with team members to optimize workflow during roofing projects, enhancing overall productivity.
- Performed routine maintenance on equipment to ensure operational efficiency and longevity.
- Trained new technicians on safety practices and tool usage to promote a safe working environment.
- Implemented best practices for waste management, contributing to sustainable job site operations.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
Service Technician
Nations Roofing
Kennesaw, GA
01.2024 - 12.2024
- Documented service records accurately, maintaining compliance with company standards and regulations.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Team Leader
Walmart.com
Stonecrest Ga
02.2023 - 12.2024
- Led team in daily operations, ensuring efficient workflow and adherence to safety protocols.
- Streamlined inventory management processes, reducing stock discrepancies and enhancing product availability.
- Trained new employees on operational procedures, fostering a collaborative team environment.
- Monitored performance metrics, identifying areas for improvement and implementing corrective actions.
- Coordinated scheduling to optimize staffing levels during peak hours, improving service efficiency.
- Conducted regular team meetings to communicate goals, updates, and gather feedback for process enhancements.
- Developed training materials to standardize best practices across shifts, promoting consistency in operations.
- Collaborated with cross-functional teams to implement initiatives that improved overall customer satisfaction scores.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
High School Diploma -
Lithonia High
Lithonia, GA04.1998
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Flexible and adaptable
- Problem and issue resolution
- Repair techniques
- OSHA requirements
- Heavy lifting
- Quality assurance
- Hand tool expertise
- System installation
- Equipment inspection
- Customer relationship management
- Safety procedures adherence
- Scheduling and coordination
Certification
I'm osha 30 certified
Timeline
Service Technician
Nations Roofing
01.2024 - 12.2024
Team Leader
Walmart.com
02.2023 - 12.2024
Service Technician
Team Craft Roofing
2024 - 11.2025
High School Diploma -
Lithonia High