Assistant
Floral Shop
Lansing, IL
01.2024 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening and offering solutions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Daily maintenance of shop
- Floral design and development
- Greeted visitors, clients and guests in a professional manner.
