Paul Ortiz
Los Lunas
Summary
Detail-oriented professional with strong data entry and document management skills. Proven ability to enhance customer satisfaction while managing daily operations effectively. Proficient in managing daily office operations with a focus on accuracy and efficiency. Expertise in data entry, record-keeping, and effective communication supports organizational success and customer satisfaction.
Overview
10
10
years of professional experience
Work History
BOE Clerk
Valencia County
Los Lunas
09.2023 - Current
- Managed daily office operations and maintained organized filing systems.
- Processed incoming documents and ensured accurate data entry into databases.
- Responded to public inquiries and provided information about county services.
- Collaborated with team members to streamline administrative processes and improve efficiency.
- Supported record-keeping efforts by updating files and managing confidential information.
- Conducted routine checks on equipment and reported maintenance issues promptly.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
- Scanned documents into digital formats ensuring accuracy of content.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Answered customer inquiries via phone and email.
- Entered data into computer systems accurately and efficiently.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Trained staff members to perform work activities and use computer applications.
- Copied, sorted and filed records of office activities and business transactions.
- Troubleshot office equipment, computer hardware and software issues.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Code Enforcement Officer
Valencia County
Los Lunas
07.2022 - 09.2023
- Inspected properties for compliance with local zoning and building codes.
- Investigated complaints regarding potential code violations and property issues.
- Prepared detailed reports documenting inspection findings and recommended actions.
- Collaborated with local agencies to ensure community safety and compliance standards.
- Educated property owners about regulations and necessary corrective actions.
- Maintained accurate records of inspections, violations, and correspondence with property owners.
- Appeared in court as necessary and testified at hearings.
- Prepared written reports, memos and correspondence.
- Prepared detailed reports on inspection findings, including photographs of noncompliant properties or buildings.
- Assisted in the preparation of legal documents related to code enforcement activities, such as citations and notices of violation.
- Ensured that all necessary records were properly maintained, including case files, inspection logs, photographs, affidavits and court orders.
- Drafted letters to property owners informing them of violations and outlining corrective actions required for compliance.
- Investigated complaints regarding zoning violations, code enforcement issues and other municipal ordinances.
- Interacted with citizens in order to answer questions regarding code enforcement procedures and regulations.
Transportation Specialist
NM Army National Guard
Albuquerque
06.2016 - 06.2022
- Coordinated transportation logistics for personnel and equipment across diverse missions.
- Managed scheduling and routing for military vehicles to optimize efficiency.
- Ensured compliance with safety regulations and operational standards during transport operations.
- Conducted inspections of vehicles to maintain readiness and reliability for missions.
- Developed training programs for new staff on transportation protocols and procedures.
- Collaborated with different units to assess transportation needs and develop solutions.
- Utilized GPS systems to track vehicle locations and improve route planning accuracy.
- Facilitated communication between teams to enhance coordination during joint operations.
- Maintained records of shipping documents including invoices, bills of lading, manifests.
- Kept transportation operations in compliance with company, legal and safety requirements.
- Analyzed current routing systems and identified areas for improvement in delivery methods, times, and routes.
- Directed daily transportation of cargo.
- Coordinated and managed daily transportation operations to ensure efficient delivery of goods.
- Processed paperwork required by various government agencies including customs clearance documents.
- Drove trucks and other vehicles to deliver products and cargo according to strict delivery schedules and routes.
Education
GED -
Los Lunas High School
Los Lunas, NMSkills
- Data entry
- Document management
- Record keeping
- Software utilization
- Filing systems
- Customer relationship management
- Team collaboration
- Problem solving
- Time management
- Effective communication
- Attention to detail
- Scanning and copying
- Professionalism
- Quality management
- Spreadsheet development
- Processing mail
- Telephone etiquette
- Mail processing
- File maintenance
- Prioritization
- Basic accounting
- Customer satisfaction
- Administrative tasks
- Research
- Prioritization and time management
- Continuous improvement
- Multitasking Abilities
Timeline
BOE Clerk
Valencia County
09.2023 - Current
Code Enforcement Officer
Valencia County
07.2022 - 09.2023
Transportation Specialist
NM Army National Guard
06.2016 - 06.2022
GED -
Los Lunas High School