Paul Paciello
Product Support Supervisor
Salina,KS
Summary
I feel I would be a great asset in your company. I have worked on around heavy paving equipment for twenty twenty-seven years. I am a highly motivated self starter.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Product Support Supervisor
Bergkamp Inc.
05.2022 - Current
- Maintained up-to-date knowledge of industry trends and developments, using insights to inform support strategies for emerging products or features.
- Implemented proactive measures such as regular check-ins with customers to anticipate potential challenges before they escalated into critical issues requiring immediate attention.
- Coordinated cross-functional collaboration with product development teams, providing input on product improvements based on customer feedback.
- Provided ongoing training and professional development opportunities for team members to enhance their expertise in supporting customers effectively.
- Assisted in recruiting and onboarding new employees, ensuring a smooth transition into the organization and adequate knowledge transfer within the product support department.
- Collaborated with sales teams to coordinate seamless transitions of new clients into the support system, minimizing potential disruptions during onboarding phases.
- Optimized resource allocation by assessing workload distribution across team members while maintaining high levels of service quality during peak periods or unexpected absences among staff members.
- Managed a team of product support specialists, ensuring timely resolution of customer issues.
- Conducted regular team meetings to discuss performance metrics, address concerns, and share best practices.
- Fostered a positive work environment that encouraged open communication channels between team members as well as other departments within the organization.
- Developed and maintained strong relationships with clients for better customer satisfaction and retention.
Micro-paving Superintendent
Gormon Group
04.1999 - 03.2022
- oversaw large crew
- met deadlines
- handled payroll
- enforced safety
Education
High School Diploma -
Proctor
Utica,N.ySkills
Results-driven mindset
Prioritization
Team motivation
Task delegation
Escalation management
Osha Ten Card
Certification
CDL
Timeline
Product Support Supervisor
Bergkamp Inc.
05.2022 - Current
Micro-paving Superintendent
Gormon Group
04.1999 - 03.2022
High School Diploma -
Proctor