Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paul Pacombe

East Orange,NJ

Summary

Dynamic supervisor with a proven track record at Allied Universal Security Services, excelling in team building and documentation. Recognized for enhancing team performance through constructive feedback and effective problem-solving. Adept at fostering collaboration and achieving project goals, ensuring client satisfaction and operational success.

Overview

4
4
years of professional experience

Work History

Supervisor

Allied Universal Security Services
Newark , NJ
09.2023 - Current
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Organized client meetings to provide project updates.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.

Customer Service Representative

Comcast, Xfinity
Long Island, NY
03.2021 - 07.2023
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Some College (No Degree) - Information And Communication Technology

Quisqueya
Haiti

Skills

  • Customer service
  • Problem solving
  • Team building
  • Documentation and reporting
  • Teamwork and collaboration

Languages

English
Professional
French
Full Professional

Timeline

Supervisor

Allied Universal Security Services
09.2023 - Current

Customer Service Representative

Comcast, Xfinity
03.2021 - 07.2023

Some College (No Degree) - Information And Communication Technology

Quisqueya
Paul Pacombe