Paul Partida
Overton Security
5721 W. Las Positas Blvd Apt. 323,CA
2
Languages
2027
years of professional experience
Dynamic security professional with extensive experience at Overton Security, excelling in incident reporting and emergency response. Proven track record in enhancing safety protocols and reducing theft incidents through effective threat assessment and superior customer service. Bilingual in English and Spanish, fostering strong relationships and ensuring compliance with security standards.
Work History
Security Officer
10 Years 3 Months- Conducted routine patrols to deter trespassing, theft, and unauthorized activity.
- Monitored access points and verified credentials for employees, visitors, and vendors.
- Documented incidents, observations, and shift activity in detailed security logs.
- Responded quickly to alarms, disturbances, and emergency situations using established protocols.
- Communicated clearly with dispatch, supervisors, and site personnel via radio.
- Enforced post orders and site rules while maintaining professional customer service.
- Inspected doors, gates, and perimeter areas to confirm property remained secure.
- Assisted with incident investigations by reporting facts, evidence, and witness details.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Customer Greeter
- Greeted customers promptly, creating welcoming in-store experience aligned with DXL service standards.
- Directed shoppers to merchandise, fitting rooms, and associates for efficient assistance.
- Supported personalized customer interactions by answering basic questions and sharing product locations.
- Maintained organized front-of-store presentation, ensuring clean, inviting environment for guests.
- Assisted fitting room flow by managing garment returns and keeping areas orderly.
- Communicated customer needs to sales team, improving service speed and follow-up.
- Monitored store entrance, welcoming visitors and reinforcing positive first impressions.
- Adapted quickly to retail routines while supporting smooth daily operations and customer satisfaction.
- Monitored foot traffic patterns within the store entrance area, adjusting greeting strategies accordingly for maximum impact.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain satisfaction levels.
- Demonstrated strong communication skills while answering questions about various products or services available instore.
- Supported seasonal displays set-up efforts which contributed significantly in creating appealing visuals attracting potential customers.
- Increased overall customer experience by offering helpful suggestions and product recommendations.
Director of Security
10 Years 3 Months- Directed security operations across client sites, aligning post orders with site-specific risk requirements.
- Oversaw guard schedules, assignments, and coverage to maintain consistent service continuity.
- Implemented incident response procedures for alarms, breaches, and emergency situations.
- Reviewed security reports and logs to identify trends and strengthen preventative controls.
- Trained supervisors and officers on access control, patrol standards, and documentation practices.
- Coordinated with clients and site leadership to resolve safety concerns and service issues.
- Enforced compliance with post orders, company policies, and regulatory requirements.
- Improved operational readiness through performance reviews, corrective action, and workflow adjustments.
- Established strong communication channels between departments on matters related to safety and security concerns, fostering collaboration among stakeholders.
- Constructed incident-reporting mechanisms for staff members which streamlined information flow during emergencies or crisis situations.
- Reviewed existing policies and procedures to identify areas for improvement, streamlining processes without sacrificing effectiveness or compliance standards.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Ensured regulatory compliance by staying current on laws affecting facility operations, avoiding penalties or fines.
- Implemented cutting-edge surveillance technology to enhance monitoring capabilities and deter potential threats.
- Trained staff in security awareness and protocols, cultivating a culture of vigilance within the organization.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Stayed abreast of emerging trends in the field through professional development activities such as attending conferences or participating in industry forums.
- Evaluated vendor proposals for security products or services, making informed decisions that balanced quality with costefficiency.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Enhanced overall security by implementing comprehensive risk assessments and security audits.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
- Established measures, metrics, thresholds and targets to drive performance in alignment with security and other business strategies.
- Worked closely with HR to develop background check procedures, minimizing the risk of hiring employees with questionable backgrounds.
- Spearheaded cybersecurity initiatives by partnering with IT teams, safeguarding sensitive data from cyber threats.
- Coordinated with facilities management to ensure physical infrastructure improvements aligned with security requirements.
- Fostered a positive work environment by addressing employee concerns and providing ongoing support, resulting in high levels of job satisfaction and retention among security team members.
- Managed a team of security professionals, providing guidance and ensuring adherence to industry standards.
- Developed effective emergency response plans for various scenarios, improving organizational preparedness.
Project Supervisor
10 Years 3 Months- Oversaw security post assignments, ensuring coverage matched client requirements and site priorities.
- Coordinated guard schedules, shift changes, and coverage adjustments to maintain continuous operations.
- Monitored patrol routes, access control points, and surveillance activity for policy compliance.
- Enforced post orders, incident procedures, and safety protocols across assigned locations.
- Trained new officers on site procedures, reporting standards, and customer service expectations.
- Reviewed incident reports, daily logs, and activity records for accuracy and completeness.
- Responded to security incidents, directing staff and escalating issues when necessary.
- Maintained communication with clients, relaying concerns and updates to support service quality.
- Delivered completed projects on time by prioritizing multiple tasks.
- Achieved on-time completion of all projects by effectively delegating tasks and monitoring progress.
- Partnered with project team members to identify and quickly address problems.
- Improved team collaboration with regular meetings, clear communication, and shared goals.
- Trained employees in safety procedures and protocols as directed by company regulations.
- Prepared all supplies and equipment needed for daily transport to job site.
- Mentored junior team members for professional growth, improving overall team performance.
- Supervised work of 25+ team members, offering constructive feedback regarding work performance.
Education
High School Diploma
Skills
Report writing
Incident reporting
Security guard license
General security
CCTV surveillance
Detail-oriented
Superior customer service
Emergency response
Access control
Patrol operations
Complex Problem-solving
Relationship building and management
Security screenings
Conflict de-escalation
Conflict resolution techniques
FLUENT IN English and Spanish
Threat assessment
Access control management
Electronic surveillance
Staff management
Stationary surveillance
Crime prevention
Metal detector operation
Theft prevention training
Dispatch
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Officer
Overton Security
07.2016 - CurrentRead More
Director of Security
Overton Security
07.2016 - 2020Read More
Project Supervisor
Overton Security
07.2016 - 2019Read More
Customer Greeter
DXL, Destination XL
2019 - 2020Read More
James Logan High School
High School Diploma
Read More