Paul Ramos
MR Chemie NDT
Hockley,TX
7
years of professional experience
Bilingual Sales Professional with over 7 years in chemical, NDT, and valve manufacturing and distribution. Excelled in launching international products in the U.S. market and consistently exceeded sales quotas while building strong client relationships. Skilled in CRM-driven pipeline management, consultative selling, and coordinating international logistics to support business growth.
Work History
Manager - Sales & Support
7 Months- Led outside sales for MR Chemie's U.S. market launch, serving as primary sales and client-support contact during establishment of American presence for international NDT manufacturer.
- Conducted on-site product demonstrations of Penetrant Testing (PT) and Magnetic Particle Testing (MT) chemical product lines, managing logistics and supply coordination for U.S. distribution.
- Built and managed U.S. client base from the ground up, translating technical NDT product knowledge into effective client-facing sales and support.
- Managed negotiation and closures.
- Assisted to different events and promoted the company marketing.
Inside Sales Representative
1 Year 1 Month- Managed the full sales cycle for chemical and industrial clients—from lead qualification through negotiation and closing—consistently meeting or exceeding monthly quotas.
- Built and maintained CRM pipeline, employing consultative selling to identify client needs, address objections, and increase repeat business.
- Identified at-risk accounts and delivered tailored solutions to reduce customer churn, collaborating with marketing and cross-functional teams to generate qualified leads.
- Mentored new hires on CRM tools and consultative selling. Helped other departments accomplish their goals fix their issues.
Customer Service Representative
1 Year 2 Months- Resolved customer complaints through root-cause analysis and empathetic service, strengthening retention and repeat business.
- Processed customer purchase orders and account data with a high degree of accuracy, ensuring on-time, error-free order fulfillment.
- Achieved service-level, handle-time, and productivity targets while managing high daily call volumes.
- Facilitated cross-departmental meetings to resolve recurring service issues and onboarded new hires to uphold team service standards.
- Collaborated with sales team on inventory accuracy and order fulfillment while managing carrier quoting and invoice coding for international freight.
Operations Manager
11 Months- Managed full employee lifecycle including hiring, training, performance reviews, and disciplinary action, while enforcing safety and quality-assurance standards facility-wide.
- Managed full employee lifecycle, including hiring, training, performance reviews, and disciplinary action, while enforcing safety and quality-assurance standards to maintain high service levels.
- Negotiated vendor pricing and service terms, managing operational invoices to align expenditures with budgetary targets.
Assistant Store Manager
3 Years 7 Months- Coached and mentored sales associates on product knowledge and selling techniques, resulting in improved customer satisfaction scores.
- Recruited, hired, and trained store personnel, conducting performance evaluations and analyzing sales data to enhance store operations.
- Developed customer loyalty through personalized service, resolving escalated issues and optimizing inventory management to drive repeat visits.
Education
Bachelor of Science - Supply Chain Management
Skills
Consultative & Solution Selling
CRM & Pipeline Management
Sales forecasting
Logistics management
Key Account Management
Microsoft Excel
Word
PowerPoint
Outlook
Bilingual: English / Spanish
Timeline
Manager - Sales & Support
MR Chemie NDT
01.2026 - CurrentRead More
Inside Sales Representative
Bray International, Inc.
10.2024 - 11.2025Read More
Customer Service Representative
Soltex, Inc.
08.2023 - 10.2024Read More
Operations Manager
LA Fitness
09.2022 - 08.2023Read More
Assistant Store Manager
T-Mobile
02.2019 - 09.2022Read More
University of Houston
Bachelor of Science from Supply Chain Management
Read More