Paul Rios
Las Vegas,NV
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Technician
Infinite Computer Solutions
2021.01 - 2023.01
- Performed troubleshooting and repaired peripheral devices such as printer and scanners.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT2024
Certification
Comptia A+
Comptia Network +
Comptia Security +
Comptia Project +
AWS Cloud Practitioner
Timeline
IT Technician
Infinite Computer Solutions
2021.01 - 2023.01
Bachelor of Science - Information Technology
Western Governors University
Comptia A+
Comptia Network +
Comptia Security +
Comptia Project +
AWS Cloud Practitioner
Similar Profiles
SAGAR G. GAHIWALSAGAR G. GAHIWAL
T-SQL/SSIS Developer at Infinite Computer Solutions Inc.T-SQL/SSIS Developer at Infinite Computer Solutions Inc.
Rohit KambleRohit Kamble
Loan Originations System(Banking Domain) at Infinite Computer SolutionsLoan Originations System(Banking Domain) at Infinite Computer Solutions
Sarath Reddy OntedduSarath Reddy Onteddu
SAFe Agilist / Agile Coach at Infinite Computer SolutionsSAFe Agilist / Agile Coach at Infinite Computer Solutions