Brian Kitchens
Huntsville,Alabama
Summary
Dynamic IT Technician with proven expertise at Downtown Rescue Mission, excelling in desktop technical support and hardware installation. Recognized for optimizing network performance and delivering exceptional remote support. Strong attention to detail and interpersonal skills foster effective user engagement, ensuring seamless operations and enhanced productivity across all systems.
Overview
8
8
years of professional experience
Work History
IT Technician
Downtown Rescue Mission
02.2022 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Created user accounts and assigned permissions.
Quality Control Technician
Bowden Industries
03.2017 - 06.2021
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Forklift operation (Certified)
- Responsible for shipping and receiving finished parts to customer specifications.
Education
No Degree - Business
Calhoun Community College
Tanner, ALGrissom High
Huntsville, ALSkills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Microsoft windows and office
- Attention to detail
- Interpersonal skills
Timeline
IT Technician
Downtown Rescue Mission
02.2022 - Current
Quality Control Technician
Bowden Industries
03.2017 - 06.2021
No Degree - Business
Calhoun Community College
Grissom High
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