Paul Ro
Boulder,CO
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
SALES REPRESENTATIVE
AT&T
04.2022 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Generated new leads through networking and attending industry events.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
SALES ASSOCIATE
Men's Wearhouse
01.2021 - 08.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
Animal Care Specialist
Greenwood Wildlife Rehab Center
01.2020 - 01.2021
- Administered medications to animals in treatment and documented changes in condition.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Documented observations of animal behavior and physical condition to track health and progress.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
Specialty Sales
Target
01.2018 - 01.2019
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
Volunteer
Hopeful Hound
01.2015 - 01.2019
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
BACHELORS FOR PSYCHOLOGY - Psychology
COLORADO UNIVERSITY OF BOULDER
05.2024
HIGH SCHOOL DIPLOMA -
CHERRY CREEK HIGH SCHOOL
05.2020
Skills
- Sales Training
- Time Management
- Social Perceptiveness
- Excellent People Skills
- Business Continuity
- Prospecting Skills
- Professional Relationships
- Developing Contacts
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
SALES REPRESENTATIVE
AT&T
04.2022 - Current
SALES ASSOCIATE
Men's Wearhouse
01.2021 - 08.2022
Animal Care Specialist
Greenwood Wildlife Rehab Center
01.2020 - 01.2021
Specialty Sales
Target
01.2018 - 01.2019
Volunteer
Hopeful Hound
01.2015 - 01.2019
BACHELORS FOR PSYCHOLOGY - Psychology
COLORADO UNIVERSITY OF BOULDER
HIGH SCHOOL DIPLOMA -
CHERRY CREEK HIGH SCHOOL
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