Paul Robledo
Walmart
Broomfield,CO
2
years of professional experience
Was a dynamic Front End Customer Service Manager at Walmart with a proven track record in enhancing customer satisfaction through effective staff training and development. Skilled in cash handling accuracy and problem-solving, I successfully instituted a customer feedback program that significantly improved service quality and employee performance. I have major skills in cash flow and operations within money services. Knowledgeable in returns and great in telling when scams are in effect. I would love to bring all my skills and experience for the better of the company as I am incredibly passionate about my workspace no matter where.
Work History
Front End Customer Service Manager
1 Year 8 Months- Instituted a customer feedback program, regularly reviewing comments and suggestions to identify areas for improvement in front-end service.
- Conducted regular performance evaluations of front-end staff, providing constructive feedback for improvement and growth opportunities.
- Assisted in the training, and onboarding of new front-end staff members to ensure a high level of customer service was maintained.
- Maintained a clean, organized workspace to create a welcoming environment for customers.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
J.D. - Criminology
Skills
Customer satisfaction
Staff training and development
Delegation and supervision
Brand representation
Time management
Cash counting
Problem-solving skills
Listening skills
Relationship building and management
Cash handling accuracy
Cash register operation
Positive attitude
Attention to detail
Timeline
Front End Customer Service Manager
Walmart
09.2023 - 05.2025Read More
Metropolitan State University of Denver
J.D. from Criminology
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