Paul Ryan

Results-driven professional with expertise in vendor management and network solutions. Skilled in security management and data encryption, enhancing operational efficiency. Experienced in hardware installation and software upgrades, promoting collaboration and innovation to meet project objectives.

• KidIT, 01/01/15, Present, Business Owner/Operator, Delivering network, computing, smart home solutions to single family homes and small business in the Bay Area, Discovery, gap identification, upgrading, and installing hardware and software, Security policy creation based on individual family needs, websites, time-of-day, Virus removal, Data encryption and security hardening
• AAA, Northern California, Nevada and Utah, 01/01/12, 12/31/15, Sr. Business Analyst, Key contributor as part of the divestiture from the parent company AAA Insurance Group, Vendor management to support needs of the IT network infrastructure including routers, switches, wireless, and telephony, Migrated AAA NCNU private MPLS cloud with ATT for over 100 AAA branch office locations, DID porting into centralized data center housed PRIs, Call flows design and optimization, Vendor management and contract negotiation including HCL, Avaya, and ATT, Service NOW ITIL development, change management, LogRhythm development for security defined definitions, Palo Alto NG firewall improvement, Juniper SRX750 firewall monitoring and rules creation, Red Hat syslog Server, VM Ware with EMC SAN, Nagios Monitoring, SOX compliance/Risk Management
• McKesson, 01/01/02, 12/31/12, Sr. Network/Telephony Business Analyst, Projects Include: McKesson Specialty Health’s new call center implementation of hosted Avaya technologies., Worked directly with Avaya and McKesson Engineering to architect the call center solution from networking, telephony, and end users applications, Met with the business owners, operations, and call center staff to formalize requirements, Launched end user training clinics, optimized training documentation, and designed custom modifications to accommodate the unique business call centers, Worked with Avaya and McKesson post implementation to remediate known issues, Planned and implemented call center call recording and QA solution, Built and managed a Six Sigma workout, termed 'Keys to Quality' which is now sold as a branded product in the call center, Based on my analysis and recommendations, implemented call center’s Cisco’s UCCx platform and Calabrio, Developed and implemented QA metrics tracking form titled 'Keys to Quality', Completed project in time and under budget, Scaled supporting network wired and wireless infrastructure, switches, controllers and access points, Lead network and telephony consolidation and standardization project, consolidating disparate systems to a single, enterprise-wide platform, Gathered termination points, circuits, DIDs, DNIS, fax, and TFNs, Documented call flows, queues, skills, hours of operation, holidays, emergency routing, and phone tree menus, Telephony system consisted of thirty five toll free numbers with individual call flows, some with database dipping to deliver real time information to the call center agent about the physician calling, Automated process engineering techniques to drive gains in data tracking/accuracy, workgroup efficiency and profitability
• Verisign Inc., 01/01/00, 12/31/02, Systems Administrator, Introduced software delivery methodology contributing to higher-quality and stable computing environment, Upgraded Windows 2000 Domain to Windows 2003 and migrated all legacy servers to the latest version of Windows Server 2003, Designed and implemented a backup solution for all Windows production, QA, and development servers, Created backup schedule and offsite rules for keeping backup tapes and also their destruction