Paul Saelee
Renton,WA
Summary
Results-oriented Customer Service Operations Leader with over 8 years in service delivery management and team leadership in high-volume environments. Expertise in building customer-facing teams, enhancing service quality, and ensuring compliance and customer satisfaction. Focused on performance management, optimizing staffing, and fostering employee engagement to drive loyalty and retention.
Overview
14
14
years of professional experience
Work History
Agency Experience Manager
Food Lifeline
Seattle, Washington
07.2023 - 02.2026
- Directed day-to-day service operations across a network of 350+ partner organizations, ensuring consistent, professional, and timely service delivery to customers and stakeholders throughout Western Washington
- Supervised and developed team of service representatives and coordinators, managing performance against key metrics for service delivery, customer engagement, and compliance to enhance overall service quality.
- Managed customer escalations and service recovery as the primary point of contact, promptly resolving issues to maintain satisfaction and strengthen long-term relationships.
- Implemented feedback systems, analyzed survey data, and executed targeted service quality initiatives, resulting in measurable improvements in customer satisfaction.
- Conducted regular team briefings to align staff on daily priorities, safety protocols, and service expectations, fostering a culture of accountability and professionalism
- Reinforced a strong safety culture through daily observations, routine audits, and consistent communication of safety standards and procedures
- Led recruitment, interviewing, and onboarding of new team members, facilitating rapid integration and adherence to service standards.
Agency Relations Technical Coordinator
Food Lifeline
Seattle, WA
11.2020 - 07.2023
- Led system and process optimization during major program transitions, resulting in improved data integrity, documentation accuracy, and increased staff adoption of new tools.
- Managed data reporting and compliance tracking for grant-funded programs, achieving full adherence to funder requirements and contract deliverables.
- Acted as subject matter expert on program systems and workflows, providing technical guidance, troubleshooting, and staff training across departments.
- Supported continuous improvement of case tracking and client records management, strengthening confidentiality protocols.
Agency Relations Coordinator
Food Lifeline
Seattle, Washington
10.2018 - 11.2020
- Coordinated daily program operations, streamlined partner onboarding, maintained effective communications, and managed logistics and compliance documentation to support program objectives.
- Implemented process improvements that enhanced workflow efficiency, increased staff accountability, and elevated service quality.
- Ensured accuracy of client and program records through meticulous data entry and reporting, achieving compliance with funding requirements.
Community Liaison, Fuel Your Future Program
United Way of King County
Seattle, Washington
10.2017 - 08.2018
- Established partnerships with schools, community organizations, and local service providers, increasing access to youth meal programs for underserved communities.
- Coordinated community programs and events for 100–400+ participants, managing staffing, logistics, and resource allocation to ensure successful execution.
- Advocated for program participants by identifying service gaps and connecting families to additional community resources.
- Supported program rollout and mentored AmeriCorps members, providing supervision and guidance to enhance community engagement.
Co-Owner, Noodle People
Noodle People
Visalia, CA
01.2012 - 05.2015
- Managed daily operations including staff supervision, scheduling, vendor relationships, facility upkeep, and customer service for a community-based food business.
- Developed menus and collaborated with suppliers for fresh ingredient sourcing.
- Implemented cost control measures, resulting in enhanced profitability and reduced waste.
- Established targeted marketing strategies that attracted new customers and promoted events.
- Maintained cleanliness and compliance with health regulations in food preparation areas.
- Collaborated with co-owners on strategic decisions, influencing the company's growth plan.
Education
Golden West High School
Visalia, CASkills
Customer Service Operations & Delivery
Team Leadership & Staff Supervision
Service Quality & Customer Satisfaction
Safety Culture & Compliance Management
Staff Recruitment, Hiring & Onboarding
Performance Reviews & Coaching
Scheduling & Staffing Optimization
Service Recovery & Issue Resolution
Customer Relations & Retention
Training Program Development
Cross-Functional Collaboration
Continuous Improvement & Feedback System
Timeline
Agency Experience Manager
Food Lifeline
07.2023 - 02.2026
Agency Relations Technical Coordinator
Food Lifeline
11.2020 - 07.2023
Agency Relations Coordinator
Food Lifeline
10.2018 - 11.2020
Community Liaison, Fuel Your Future Program
United Way of King County
10.2017 - 08.2018
Co-Owner, Noodle People
Noodle People
01.2012 - 05.2015
Golden West High School