Paul Santos
Springfield,MO
Summary
Operations leader with a diverse background in various roles encompassing District Leadership, Branch Operations, Logistics, Recruitment and Maintenance. Passionate about managing teams, revenue growth and expanding business initiatives.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Mercy Hospital Springfield
Springfield, MO
09.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Maintenance Technician
8th St. Motel
Rogers, AR
09.2018 - 04.2019
- Diagnose and repair mechanical and electrical systems, and heating equipment, using advanced troubleshooting abilities
- Evaluate systems in use to uncover problems, complete maintenance and recommend solutions
- Performed general maintenance on machinery and equipment to prevent malfunctions.
CDL A Truck Driver
CRST International Inc.
Cedar Rapids, IA
07.2017 - 07.2018
- Operated a tractor-trailer combination in urban, suburban and rural environments and in all types of weather conditions
- Promoted to Lead Driver/Trainer
- Provided top product shipment delivery quality control, eliminating downtime to maximize revenue
- Ensured timely delivery by conducting pre-inspections and ensuring truck maintained for reliable, safe operation
- Conducted daily DOT pre-trip inspections according to a set checklist
- Operated a tractor-trailer combination in urban, suburban and rural environments and in all types of weather conditions
- Maintained comprehensive delivery records and facilitated management of customer accounts
- Provided top product shipment delivery quality control, eliminating downtime to maximize revenue.
Recruiter
Benchmark Executive Solutions
Long Lake, MI
10.2011 - 05.2017
- Expanded market share by effectively targeting prospects and closing sales contracts for successful conversion
- Managed diverse portfolio of clients by maintaining search information and resources
- Developed candidate pool by placing job advertisements, evaluating applicant resume submissions, and conducting pre-screening assessments and interviews.
Tire Services Manager
Bridgestone Americas Tire Operations
Carlsbad, CA
05.2009 - 08.2011
- Joined the organization to open two new stores on marine corps base
- Managed tire inventory
- Specialized sales representative, ensuring both locations hit aggressive sales targets.
General Manager
Avis Budget Group Inc.
San Diego, CA
06.1997 - 09.2008
- Responsible for the San Diego county, consisting of 34 branches handling car and truck rentals, in addition to 3 maintenance facilities
- Drove sales by effectively managing several multi-units within the facility
- Managed P&L responsibilities of $28M
- Grew the business by creatively driving sales by 57% and maintaining cost controls within the first two years
- Managed 10 direct reports, consisting of Area Operations Manager, Parking Manager, Distribution Manager, Accounting Manager, 2 Airport Managers, Reservations Manager, Truck General Manager, 2 Maintenance Managers.
Education
Bachelor of Science in Economics -
University of Oregon
Eugene, ORSkills
- Operations management
- Profit & Loss accountability
- Supervision and training
- Customer focus and retention
- Trend forecasting
- Leadership and team building
- Cross-functional team management
- Change management
- Sales and account management
- Cost analysis and savings
Affiliations
Member of Sigma Alpha Epsilon Faternity .
Certification
Certified Nursing Assistant State of Missouri.
Timeline
Certified Nursing Assistant
Mercy Hospital Springfield
09.2023 - Current
Maintenance Technician
8th St. Motel
09.2018 - 04.2019
CDL A Truck Driver
CRST International Inc.
07.2017 - 07.2018
Recruiter
Benchmark Executive Solutions
10.2011 - 05.2017
Tire Services Manager
Bridgestone Americas Tire Operations
05.2009 - 08.2011
General Manager
Avis Budget Group Inc.
06.1997 - 09.2008
Bachelor of Science in Economics -
University of Oregon