- Watching Movies and TV Shows
- Acting and Theater
- Creative Writing
Paul Schimmel
Canton
Summary
Results-driven Senior Operations Specialist with a strong focus on process improvement, team training, and workflow management. Proven track record in streamlining operations and enhancing customer relations.
Overview
19
19
years of professional experience
Work History
Senior Operations Specialist
United Wholesale Mortgage
Pontiac, MI
07.2020 - 06.2026
- Reviewed Title Summaries to settle or subordinate liens and judgments
- Streamlined operations processes, enhancing workflow efficiency and reducing turnaround times.
- Mentored new hires, fostering knowledge retention and operational excellence.
Front of House Employee
Oak Lanes
Westland, MI
06.2016 - 03.2020
- Greeted and assisted guests, providing exceptional customer service to enhance their experience.
- Managed reservations and seating arrangements, optimizing table turnover and guest flow.
- Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high service standards.
- Trained new employees on front-of-house operations and customer interaction best practices.
- Resolved guest complaints efficiently, improving customer satisfaction and loyalty.
- Coordinated special events, ensuring seamless execution of logistics and guest requirements.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Cashier
CVS Pharmacy
Westland, MI
09.2007 - 06.2016
- Processed transactions quickly and accurately using POS systems.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Maintained clean and organized checkout area for efficient workflow.
- Handled cash, credit, and debit transactions while ensuring compliance with company policies.
- Trained new cashiers on register operation and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Canton High School
06-2004
Media Broadcasting - Radio And Television Broadcasting
Specs Howard School of Media Arts
MI07-2009
Skills
- Operational excellence
- Business process improvement
- Workflow management
- Production planning
- Conflict mediation
- Customer relations
- Team Training
Interests
Timeline
Senior Operations Specialist
United Wholesale Mortgage
07.2020 - 06.2026
Front of House Employee
Oak Lanes
06.2016 - 03.2020
Cashier
CVS Pharmacy
09.2007 - 06.2016
High School Diploma -
Canton High School
Media Broadcasting - Radio And Television Broadcasting
Specs Howard School of Media Arts