Paul Shields
Garden City,ID
Summary
Seasoned Business Analyst offering 15 years of retail grocery industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Business Analyst
NCR
06.2014 - 12.2023
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Surveyed clients to ascertain requirements and expectations for product.
- Facilitated change management initiatives, ensuring smooth transitions during organizational transformations.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Business Delivery Analyst
Supervalu
04.2008 - 07.2014
- Executed data analysis using with standard query and data quality tools.
- Developed logical to physical data mapping for data migration and onboarding.
- Led assessment, estimates and execution of project deliverables to common backlog and pipeline.
- Established performance dashboard and tracking mechanism for deliverables.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Coordinated with cross-functional teams for timely deliveries, ensuring client expectations were met.
- Collaborated with team members to create efficient schedules that minimized downtime and maximized productivity.
Education
Bachelor of Science - Computer And Information Sciences
Boise State University
Boise, ID12.2004
High School Diploma -
Centennial High School
Boise, ID06.1991
Skills
- Operations Analysis
- Business Planning
- Campaign Performance Tracking
- Data Mapping
- Business Process Improvement
- Active Listening
- Business Analysis
- Requirements Analysis
- Documentation
Timeline
Business Analyst
NCR
06.2014 - 12.2023
Business Delivery Analyst
Supervalu
04.2008 - 07.2014
Bachelor of Science - Computer And Information Sciences
Boise State University
High School Diploma -
Centennial High School
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