Paul Sholes
Scottsdale,AZ
Summary
Results-driven manager with extensive experience in the food service industry. Expertise in staff training, inventory management, and customer service. Committed to fostering a collaborative team environment and implementing strategies that improve operational outcomes and customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
Jet's Pizza
Phoenix, AZ
01.2026 - Current
- Managed daily operations to ensure efficient pizza production and timely delivery.
- Trained team members on food safety standards and proper equipment usage.
- Oversaw inventory management, ensuring adequate stock levels for peak hours.
- Implemented quality control measures to maintain product consistency and customer satisfaction.
Operation Partner/General Manager
Parlor Doughnuts Tempe
Tempe, AZ
02.2024 - 01.2026
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented training programs for new staff to enhance service quality.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Collaborated with marketing team to design promotional campaigns that increased customer engagement.
- Analyzed sales data to identify trends, driving product offerings based on customer preferences.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Enhanced customer experience by implementing feedback mechanisms and addressing concerns promptly.
Operations Partner/General Manager
Jet's Pizza
Chandler, AZ
04.2018 - 12.2023
- Streamlined operations by implementing efficient inventory management systems.
- Enhanced team performance through targeted training and mentorship initiatives.
- Developed strategic partnerships to expand local market presence and customer base.
- Analyzed operational processes to identify areas for cost reduction and efficiency improvements.
General Manager
Jet's Pizza
Phoenix, AZ
01.2017 - 04.2018
- Led operational strategies to enhance customer satisfaction and streamline service delivery.
- Oversaw daily operations, ensuring compliance with quality standards and safety regulations.
- Implemented training programs that improved employee performance and reduced turnover rates.
- Managed inventory levels, optimizing supply chain processes to minimize waste and costs.
Assistant Manager
Jet's Pizza
Mt. Pleasant, MI
01.2007 - 12.2016
- Supervised daily operations to ensure high-quality food preparation and service standards.
- Coordinated staff training programs to enhance team performance and customer satisfaction.
- Implemented inventory management processes, reducing waste and optimizing ingredient usage.
- Developed scheduling systems to ensure adequate staffing during peak hours, improving service efficiency.
Education
Bachelor of Science - Outdoor Recreation
Central Michigan University
Mount Pleasant, MI12-2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
Certification
servsafe
Timeline
Manager
Jet's Pizza
01.2026 - Current
Operation Partner/General Manager
Parlor Doughnuts Tempe
02.2024 - 01.2026
Operations Partner/General Manager
Jet's Pizza
04.2018 - 12.2023
General Manager
Jet's Pizza
01.2017 - 04.2018
Assistant Manager
Jet's Pizza
01.2007 - 12.2016
Bachelor of Science - Outdoor Recreation
Central Michigan University