PAUL SIMS Jr

Collaborate with the internal team to ensure a safe and on-time departure. Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials.

Some of these items can weigh up to 75 lbs.

Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight.

Delivered elevated level of customer service to patrons using active listening and engagement skills. Operated cash register and Point of Sale (POS) system for transactions and made proper changes for cash transactions.

Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Checked identification of guests to verify age requirements for alcohol purchase.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Prepared cocktails from bar recipes and served wine, draft, and bottled beer.

Answered customer questions and provided store information.

Helped customers find specific products, answered questions, and offered product advice.

Delivered high level of customer service to patrons using active listening and engagement skills. Operated cash register or POS system to receive payment by cash, check, and credit card.

Accepted cash and credit card payments, issued receipts, and provided change.

Collaborated with the internal team. Maintained detailed logs for Engineering databases. Prioritized and organized tasks to efficiently accomplish service goals.

Answered phones and routed them to the correct department.