Paul J. Sisko
Guest Services Associate
Wilkes-Barre,PA
Summary
Knowledgeable guest services associate with 2+ years experience in hospital environments. Great at anticipating and accommodating individual needs. Create positive first impressions as frontline staff.
Excellent interpersonal skills bolstered by 10+ years as a college English instructor.
Overview
15
15
years of professional experience
Work History
Guest Services Associate
Geisinger Wyoming Valley
7 2021 - 10.2023
- Assist patients in Cancer Center, Heart Hospital, and Surgical Suite; ensure screening guidelines are followed at hospital entrances
- Relay patient questions and concerns to clinical staff, inform patients of updates from clinical staff
- Utilize patient information systems to provide accurate and appropriate information to patients, family members, and other staff members in accordance with HIPPA regulations
- Provide companionship and amenities to patients experiencing long treatment times at Cancer Center
- Transport patients in wheelchairs
- CPR and MOAB trained
Adjunct Professor, Composition & Literature
Lehigh University
08.2002 - 05.2017
- Created and taught 5+ uniquely themed literature courses in addition to composition/rhetoric
- Coordinated with Writing Center for monthly presentations
- Graded 50 essays in 4-5 days when major assignments were due, providing full page of feedback unique to each student
- Held bi-weekly one-to-one or small group student conferences to ensure a personalized experience
Education
Master of Arts - English
Lehigh University
Bethlehem, PA Aug 2002 - 05.2004
Bachelor of Arts - English
Wilkes University
Wilkes-Barre, PA Aug 1998 - 05.2001
Skills
Interpersonal and Written Communication
Guest engagement and assistance
Emotional support
Patient-focused care
Availability
Available to work all days and times listed in job description, flexible for weekends and holidays
Timeline
Adjunct Professor, Composition & Literature
Lehigh University
08.2002 - 05.2017
Guest Services Associate
Geisinger Wyoming Valley
7 2021 - 10.2023
Master of Arts - English
Lehigh University
Aug 2002 - 05.2004
Bachelor of Arts - English
Wilkes University
Aug 1998 - 05.2001
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