Results-driven manager with strong decision-making and team leadership skills. Expertise in conflict resolution and enhancing customer satisfaction through effective communication and service delivery.
Overview
6
6
years of professional experience
Work History
Manager
Nonnas Pizza
Patchogue, NY
09.2020 - Current
Led daily operations, ensuring efficient service and adherence to quality standards.
Mentored staff, fostering skill development and enhancing team performance.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Oversaw compliance with health regulations, maintaining a safe environment for staff and customers.
Accomplished multiple tasks within established timeframes.