Summary
Overview
Work History
Education
Skills
Timeline
Generic

PAUL THOMPSON

Holbrook

Summary

Results-driven manager with strong decision-making and team leadership skills. Expertise in conflict resolution and enhancing customer satisfaction through effective communication and service delivery.

Overview

6
6
years of professional experience

Work History

Manager

Nonnas Pizza
Patchogue, NY
09.2020 - Current
  • Led daily operations, ensuring efficient service and adherence to quality standards.
  • Mentored staff, fostering skill development and enhancing team performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Oversaw compliance with health regulations, maintaining a safe environment for staff and customers.
  • Accomplished multiple tasks within established timeframes.

Education

No Degree -

Suffolk County Community College
Selden, NY

High School Diploma -

Sachem North High School
Ronkonkoma, NY
06-2021

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management

Timeline

Manager

Nonnas Pizza
09.2020 - Current

No Degree -

Suffolk County Community College

High School Diploma -

Sachem North High School