Summary
Overview
Work History
Education
Skills
Timeline
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Paul Tokarsky

OLMSTED FALLS,OH

Summary

Accomplished Senior Field Service Engineer at Xerox Corporation, adept in technical knowledge and customer relationship management. Excelled in project oversight, achieving top-tier customer satisfaction through innovative solutions. Established Gold Dust Construction, demonstrating exceptional contract management and equipment setup proficiency. Proven track record of enhancing system efficiency and fostering strong client relations.

Overview

37
37
years of professional experience

Work History

Senior Field Service Engineer

Xerox Corporation
Cleveland, OH
10.1997 - 10.2024
  • Provided on-site services, installed new systems and escalated customer complaints.
  • Completed scheduled appointments on time to drive quality service.
  • Identified engineering problems and recorded solutions for reference purposes.
  • Resolved escalated customer complaints in a professional manner while ensuring customer satisfaction.
  • Participated in regular meetings with other senior field engineers to discuss best practices.
  • Performed preventive maintenance on a variety of systems including hardware, software and networking components.
  • Diagnosed system failures and determined most cost-efficient solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Small Business Owner

Gold Dust Construction
Aurora, CO
05.1987 - 08.1990
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Ordered supplies and controlled inventory to keep overhead low and maintain supply availability.
  • Scheduled subcontractors to stagger work and streamline completion of project phases.
  • Performed inspections of properties and individual units, identifying issues and recommending actions.
  • Incorporated client feedback to help construction crew and subcontractors execute change orders.
  • Coordinated with vendors to ensure timely delivery of materials needed for projects.

Education

Certification A+ - Electrical, Electronics And Communications Engineering

Cleveland State University
Cleveland, OH
11-1991

Some College (No Degree) -

Ohio University
Athens, OH

Factory Cert. Networking / Equipment.. Numerious - Production Digital Press

Factory Certifications
Colorado / New York / Ohio / Virginia

Skills

  • Project Oversight
  • Technical Knowledge
  • Equipment Setup and Maintenance
  • Contract Management
  • Equipment Accuracy Assessment
  • Customer Technical Support
  • Applied Diagnostic Techniques
  • System Setup
  • Customer Relationship Management

Timeline

Senior Field Service Engineer

Xerox Corporation
10.1997 - 10.2024

Small Business Owner

Gold Dust Construction
05.1987 - 08.1990

Certification A+ - Electrical, Electronics And Communications Engineering

Cleveland State University

Some College (No Degree) -

Ohio University

Factory Cert. Networking / Equipment.. Numerious - Production Digital Press

Factory Certifications

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Paul Tokarsky