Paul Tran
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Food Delivery Driver
GrubHub
05.2023 - Current
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Food Delivery Driver
Uber Eats
09.2022 - 03.2023
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
Restaurant Owner
01.1997 - 07.2022
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Supervised daily activities of restaurant and 5 employees.
- Purchased food and cultivated strong vendor relationships.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Recruited, hired, and trained talented staff to fill vacancies.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Cook
Chinese Phoenix Express
01.1997 - 07.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained food safety and sanitation standards.
- Developed relationships with local suppliers to obtain freshest ingredients available.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Skills
- Table Setting
- High-Volume Environments
- Communications Strategies
- Safe Vehicle Operations
- Customer Service
- Customer Experience
- Smartphone Use
- Hardworking and Responsible
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Food Delivery Driver
GrubHub
05.2023 - Current
Food Delivery Driver
Uber Eats
09.2022 - 03.2023
Restaurant Owner
01.1997 - 07.2022
Cook
Chinese Phoenix Express
01.1997 - 07.2022