Paul Turner
Burien,WA
Summary
Accomplished Security Services Manager with a proven track record at Pinkerton and Prosegur Security USA, enhancing operational efficiency and client satisfaction through expert implementation of security systems and effective staff management. Skilled in complex problem-solving and communication, successfully developed strong client relationships and improved team performance.
Overview
5
5
years of professional experience
Work History
Security Services Manager
Prosegur Security USA
03.2024 - Current
- Lead and manage security services for Zillow Group.
- Developed and maintained relationships with client at all levels through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished complex tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Conduct site visits and prepare post-visit reports, including action items and mitigation plans.
- Track program results and provide reports and metrics.
- Identify non-compliant issues and ensure corrective action.
- Implement new security systems, including the POPS NFC tag system.
- Develop and maintain strong client relationships and create SOPs.
- Provide concierge-level security at company locations/events.
- Deescalate tense situations or individuals and write detailed incident reports.
- Assist with investigations and emergency response services.
- Manage timesheets, schedules, and communication with agents.
- Identify and escalate equipment deficiencies/failures.
Lead Agent/Agent
Pinkerton
07.2019 - 03.2024
- Developed, implemented, and maintained account management tools for successful program implementation.
- Enhanced service delivery for specialized protection programs.
- Tracked program results and provided metrics and corrective action plans.
- Identified and proactively corrected non-compliant issues.
- Provided concierge-level security at company locations/events.
- Deescalated tense situations or individuals and wrote detailed incident reports.
- Assisted with investigations and emergency response services.
- Transported clients and secured residential perimeters.
- Managed timesheets, schedules, and agent communications.
- Acted as the single point of contact for on-site client management.
Security Agent
Jacob Bradley Security
09.2019 - 05.2020
- Provided armed and unarmed security services, and executive protection.
- Conducted surveillance, asset recovery, and conflict resolution as needed.
- Provided concierge-level security at company locations/events.
- Deescalated tense situations or individuals and wrote detailed incident reports.
Education
No Degree - Content Strategy And Storytelling
University of Washington
Seattle, WA03.2025
Certificate - Software Development
Coding Dojo
Seattle, WA04.2018
GED -
Seattle Central Community College
Seattle, WA06.2008
Skills
- Operations Management
- Policy Implementation
- Staff Development
- Complex Problem-Solving
- Staff Management
- Google Drive (Docs, Spreadsheets, Calendar, Email)
- Microsoft Word and Excel, Photoshop CS
- WinTeam, eHub
- React, MongoDB, NodeJS, JavaScript, Express, VS Code, Git Hub
- Communication and Conflict Resolution
Timeline
Security Services Manager
Prosegur Security USA
03.2024 - Current
Security Agent
Jacob Bradley Security
09.2019 - 05.2020
Lead Agent/Agent
Pinkerton
07.2019 - 03.2024
No Degree - Content Strategy And Storytelling
University of Washington
Certificate - Software Development
Coding Dojo
GED -
Seattle Central Community College
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