PAUL VALDIVIEZ
Upland,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Aerospace industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Howmet Aerospace
04.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
CUSTOMER RELATIONS MANAGER
Crown Precision
10.2021 - 12.2021
- Promote working relationship with customers through daily conference calls, customer portals & emails
- Update ERP system with new purchase orders, order changes and forecasts
- Work closely with Purchasing, Planning, Quality and Operations following order through to completion
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Hartwell Corporation
05.2015 - 09.2021
- Support customers with quotes, purchase orders, returns, and repairs orders for the Aftermarket division
- Qualify new customers, initiate NDAs, locate Quality requirements and T&Cs
- Liaison between Customer and in-house Repair Station for quoting and processing Repair Orders
- Primary Rep for the US Govt/DLA.
CONTRACT ADMINISTRATOR
SSP, a division of Senior Aerospace
06.2014 - 05.2015
- Responsible for quoting and processing orders for OEM and Aftermarket
- Provided status for Airline Expeditor Reps for onsite visits.
INSIDE SALES / CUSTOMER SERVICE
CAPO Industries, a division of Senior Aerospace
04.2014 - 06.2014
- Assist customers with orders and production status on critical parts while company transitioned to new location
CUSTOMER SERVICE SUPERVISOR
Emtek Products
01.2009 - 01.2014
- Responsible for hiring and training new Reps
- Maintain and monitor pricing programs, Technical Manual shared files & "best practices" procedures
Education
Bachelor of Science - Business, Administrative Management
California State University, Los Angeles
Skills
- Communication
- Collaboration
- Leadership
- Interpersonal skills
- Quickly learn companies MRP systems
- Initiative
- Problem Solving skills
- Proficient with Microsoft Office
- Quickly and Efficiently learn computer applications
Timeline
Customer Service Representative
Howmet Aerospace
04.2022 - Current
CUSTOMER RELATIONS MANAGER
Crown Precision
10.2021 - 12.2021
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Hartwell Corporation
05.2015 - 09.2021
CONTRACT ADMINISTRATOR
SSP, a division of Senior Aerospace
06.2014 - 05.2015
INSIDE SALES / CUSTOMER SERVICE
CAPO Industries, a division of Senior Aerospace
04.2014 - 06.2014
CUSTOMER SERVICE SUPERVISOR
Emtek Products
01.2009 - 01.2014
Bachelor of Science - Business, Administrative Management
California State University, Los Angeles
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