Paul Vernet
.
Dallas,,TX
Summary
JPMA Account Maintenance operations professional with 13 years of progressive experience at JPMorganChase supporting Wealth Management and brokerage servicing. Specialize in operational support, governance, and remediation of client data through accurate processing, documentation verification, and risk-based decisioning (approve/reject/escalate) aligned to FINRA and internal control standards. Trusted partner to supervisory teams and front-office stakeholders, with a track record of audit/compliance readiness, quality ownership, and continuous improvement through scalable solutions, automation, and training enablement.
Overview
4
4
Certifications
2
2
years of post-secondary education
14
14
years of professional experience
Work History
Client Data Analyst
JPMorgan
03.2024 - Current
- Process account maintenance requests, including review/add of Power of Attorney (POA), trust documentation review, trustee updates, and other essential client account information updates
- Approve account updates submitted by both licensed and non-licensed team members, ensuring completeness, accuracy, and adherence to controls
- Review, approve, or reject documentation supporting account maintenance, including options agreements, suitability updates, and FINRA-required documentation (including Rules 3210 and 2111), SMMP, certificate of bond proceeds, and other regulatory documentation
- Apply risk-based judgment to identify defects, resolve moderate to complex issues, and escalate exceptions for timely remediation and risk reduction
- Partner with Supervisory Managers to manage and expire outdated QIBs based on fiscal year-end compliance requirements
- Oversee the PAD report, ensuring employee-related accounts adhere to established compliance standards and control requirements
- Independently learned Alteryx and developed an automated workflow that decreased purge report processing time by ~30 minutes, improving throughput and reducing operational friction
- Partnered with the Product team to automate the MAKER and Secondary Review Deceased process, originating the idea and owning delivery end-to-end from concept through implementation
- Manage and execute multiple team projects, including updating and maintaining internal resources, leading management meetings, and designing a training initiative to empower the team in leveraging LLMSuite for daily operations
- Achieved a top 5 ranking among 300+ participants at the WM Client Operation Innofest 2025 by developing a scalable process enhancement that substantially decreases FTEs across multiple lines of business
Senior Investment Professional
JP Morgan
06.2022 - 03.2024
- Effectively serviced SDI, full service, and managed brokerage accounts timely and efficiently with a clean record of no errors/complaints
- Initiated trades, handled money movement-related inquiries, and completed service-oriented requests with strong attention to detail
- Educated Private Client Advisors on how to utilize internal resources and place trades to prevent trade corrections
- Documented all client interactions and met regulatory requirements around those activities
- Conducted research to answer questions and resolve issues using multiple systems and resources
- Developed and maintained strong knowledge of multiple products and varying levels of services within each product to assist clients when PCA was not available
- Served as a subject matter expert and trainer for new hires, reinforcing quality expectations and consistent execution
Relationship Banker/SBS/MOD
JPMorgan Chase
08.2020 - 06.2022
- Reviewed clients’ signature cards, required identification, and business, trust, and POA documentation prior to Personal Banker account openings to ensure completeness and risk alignment
- Partnered with Private Client Advisors to actively manage clients’ banking and investment relationships through an advice-based approach
- Led team meetings and role play to prepare for joint meetings with clients and advisors
- Captured observations during joint meetings to identify and report process improvement opportunities during team meetings
- Drove new client acquisition while cultivating and maintaining strong customer relationships
- Built relationships with new and existing clients; managed a book of 500+ households
- Collaborated with One Chase partners to provide solutions aligned to clients’ needs and priorities
Personal Banker /SBS/MOD
JPMorgan Chase Bank
08.2018 - 06.2020
- Approached prospective clients through cold calling and emails to meet sales targets.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Presented new and additional products and services to existing customers.
Lead Teller Operations Specialist
JPMorgan Chase Bank
06.2012 - 08.2018
- Monitored and documented tellers’ daily interactions with clients to support service quality, operational integrity, and consistent execution
- Led monthly meetings with managers throughout the market to provide ideas on developing a strong customer experience culture within branches
- Assisted the branch manager with day-to-day operations, supporting operational rhythm and control adherence
- Assisted with training employees to reinforce consistent client experience and execution standards
- Established rapport with new clients to increase satisfaction and loyalty
Education
Computer Information Systems
John Jay College of Criminal Justice
New York, NY 08.2007 - 06.2009
Skills
- Client data governance, remediation, and operational support
- Brokerage account maintenance processing; service request decisioning (approve/reject/escalate)
- Regulatory documentation review: options agreements, suitability updates, FINRA Rules 3210 and 2111, SMMP
- Risk management, controls mindset, and documentation quality review
- Straight-through processing support; exception identification and escalation
- Process improvement and automation ; operational efficiency enhancement
- Training, knowledge management, and SME support for team execution
- Communication, time management, detail oriented execution, and follow-through
Certification
Finra Series 7
Timeline
Client Data Analyst
JPMorgan
03.2024 - Current
Senior Investment Professional
JP Morgan
06.2022 - 03.2024
Relationship Banker/SBS/MOD
JPMorgan Chase
08.2020 - 06.2022
Personal Banker /SBS/MOD
JPMorgan Chase Bank
08.2018 - 06.2020
Lead Teller Operations Specialist
JPMorgan Chase Bank
06.2012 - 08.2018
Computer Information Systems
John Jay College of Criminal Justice
08.2007 - 06.2009