Paul Vickers
Hebron,KY
Summary
Organized Mortgage Loan Officer with 5 years of experience in Real Estate. Extensive real estate knowledge and success in client education. Adept at mathematical accuracy and following financial regulations.
Overview
4
4
years of professional experience
Work History
Mortgage Loan Officer
CrossCountry Mortgage
06.2022 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
Mortgage Loan Officer
Caliber Home Loans, Inc
03.2020 - 06.2022
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Provided support during audits to ensure compliance with federal and state regulations, contributing to a strong company reputation.
- Promoted cross-selling opportunities within the organization by identifying additional financial products that would benefit clients beyond their mortgage needs.
- Mentored junior loan officers to improve team performance and meet organizational goals.
- Processed loan applications and monitored progress from start to finish.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Mortgage Loan Officer
American Neighborhood Home Mortgage
11.2019 - 03.2020
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
- Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
Education
No Degree - Business
Beckfield College
Florence, KYHigh School Diploma -
Boone County High School
Florence, KY06.1995
Skills
- Goal-Oriented
- Relationship selling
- Loan Origination
- Residential mortgage lending regulations
- Packaging and Labeling
- Picking and Packing
- Self-Motivated and Disciplined
- Warehouse Safety
- Attention to Detail
US Army Veteran
Was a Infantry paratrooper in the U.S. Army.
Was a platoon and squad leader.
Timeline
Mortgage Loan Officer
CrossCountry Mortgage
06.2022 - Current
Mortgage Loan Officer
Caliber Home Loans, Inc
03.2020 - 06.2022
Mortgage Loan Officer
American Neighborhood Home Mortgage
11.2019 - 03.2020
No Degree - Business
Beckfield College
High School Diploma -
Boone County High School
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