Community Outreach Educator building referral relationships for captioning services through presentations to audiologists, hearing instrument specialists, and senior care communities. Educates clinical and facility audiences on service value, then turns outreach into qualified interest across senior centers, assisted living, and skilled nursing facilities. Connects product knowledge with field presentation skills to expand awareness in targeted local markets.
Work History
Community Outreach Educator
4 Months
CapTel Incorporated | 04.2026 - Current
Collaborated with audiologists and hearing instrument specialists to recommend CapTel captioning services, enhancing accessibility for clients in Minneapolis.
Presented to audiologists and relevant professionals, educating them on captioning services and industry insights to improve client care.
Delivered presentations to Senior Centers, Senior Living, Assisted Living, and Skilled Nursing Facilities, promoting awareness and understanding of available captioning services.
Collaborated with audiologists and hearing instrument specialists to recommend CaptionCall captioning services, enhancing accessibility for clients in Minnesota and Wisconsin.
Presented to audiologists and industry professionals, showcasing captioning services and educating on industry trends and best practices.
Delivered presentations at Senior Centers, Senior Living, Assisted Living, and Skilled Nursing Facilities, promoting captioning services to support communication needs of seniors.
Regional Account Manager
1 Year 9 Months
Earthcam | 03.2021 - 12.2022
Met with clients in the field to identify needs and build relationships
Conducted demos for prospective clients to showcase product capabilities
Generated leads and pursued new business opportunities
Remote
Account Sales Manager
3 Years 8 Months
Spack Solutions | 07.2016 - 03.2020
Managed client relationships across half of the US, driving engagement and satisfaction
In charge of clients in one-third of the US
Facilitated closure of challenging quotes for Territory Sales Managers, enhancing overall sales performance
Responsible for closing quotes that Territory Sales Managers are struggling to close
$15,000/week goal-surpassed this goal each week
In charge of maintaining and growing the client wallet-share for seventy countries
Converted and streamlined a transactional online store customer experience into a complete long-term and repeat client relationship system.
Oversaw client hardware and software demos and streamlined onboarding process for new clients
In charge of initial exploratory and investigative consults for potential clients.
Product consults
In charge of first and second-level support for all clients
Engaged with purchase orders for public agencies (governments, states, and territories).
Created the sales process
Sales Development Representative
1 Year 1 Month
Field Nation | 05.2015 - 06.2016
Prospected companies likely to benefit from modern on-demand freelance workforce model, enhancing lead generation.
Collaborated with marketing to qualify sales leads and direct them to appropriate sales executives, improving lead conversion.
Facilitated communication between marketing and sales teams to streamline processes and support collaborative efforts.