Paul Wagner
Rome,NY
Summary
Dynamic and dedicated professional with extensive experience as a Correctional Officer at NYSDOCCS, alongside an exceptional customer service background. Adept in crisis management and conflict resolution. Proven ability to maintain safety and compliance while training new staff. Recognized for exceptional problem-solving skills and fostering a positive work environment, ensuring high standards of service and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Correctional Officer
NYSDOCCS
06.2015 - 03.2025
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Handled and diffused high stress situations in a professional and calm manner
Shift Manager
Oneida Indian Nation
05.2013 - 06.2015
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
Criminal Justice
MVCC
Rome, NYHigh School Diploma -
Rome Catholic Highschool
Rome, NY06.2012
Skills
- Meticulous review of detail and written reports
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Observation
- Stress tolerance
- Crisis management
- Close attention to detail
- Problem-solving
- Customer relations
- Decision-making
- Adherence to high customer service standards
- Exceptional telephone etiquette
Timeline
Correctional Officer
NYSDOCCS
06.2015 - 03.2025
Shift Manager
Oneida Indian Nation
05.2013 - 06.2015
Criminal Justice
MVCC
High School Diploma -
Rome Catholic Highschool