Paul White
Pittsburgh,PA
Summary
Dynamic professional with a proven track record at St Moritz Security, excelling in client relationship management and team leadership. Skilled in payroll administration and problem-solving, I enhance customer satisfaction through strategic account management and effective communication. Committed to driving business development and optimizing team performance for exceptional results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Account Manager
St Moritz Security
Pittsburgh, PA
07.2024 - Current
- Built client relationships by acting as liaison between customer service and sales teams.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Anticipated clients' needs by staying in touch on regular basis.
- Participated in cross-functional projects, working collaboratively with colleagues from various departments to achieve shared goals.
- Assisted in the preparation of detailed reports for management review, highlighting key performance metrics related to account management activities.
- Maintained accurate records of client interactions, ensuring all relevant information was easily accessible for future reference.
- Enhanced client satisfaction by efficiently managing accounts and addressing concerns promptly.
Security Supervisor
Allied Universal Security Services
Riverside, CA
02.2019 - 07.2024
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
Case Manager
American Honda Motor Co
Chino Hills, CA
02.2017 - 01.2019
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Regional Sales Trainer
Regency / Mister
Houston, TX
02.2010 - 01.2017
- Developed and led group training courses to align with corporate sales and service goals.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Managed recruitment, training and development for highly effective sales team.
- Optimized communication skills among sales staff through targeted training on active listening, empathy, and persuasion techniques.
- Improved overall team performance by conducting regular assessments and providing constructive feedback on individual progress.
Education
High School Diploma - Management
Jesse H Jones
Houston, TX05.1995
Skills
- Payroll administration
- Business development
- Time management
- Problem-solving
- Customer satisfaction
- Team leadership
Accomplishments
I have participated in some of the largest security contracts including Fed Ex Ontario California Airport Ceva Logistics as well as Account Manager for St Moritz Security with one of the largest accounts Department of Human Services (DHS) with 13 sites
Certification
I am TWIC certified
I have an active BSIS California Guard card
PA child line clearance
Adult Mental Health certified
Timeline
Assistant Account Manager
St Moritz Security
07.2024 - Current
Security Supervisor
Allied Universal Security Services
02.2019 - 07.2024
Case Manager
American Honda Motor Co
02.2017 - 01.2019
Regional Sales Trainer
Regency / Mister
02.2010 - 01.2017
High School Diploma - Management
Jesse H Jones