Paul Wiley
9827 Lakeland View Way, Knoxville,Tennessee
Summary
An attentive, task driven professional with extensive experience in technical services, customer service, management duties, along with the ability to perform accurate and efficient entry of data. Proficient communicative and interpersonal skills to interact with diverse individuals and groups at all organizational levels. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
15
15
years of professional experience
Work History
Service Technician
UPA, KUB
08.2021 - Current
- Attended safety meetings and took part in safety awareness trainings and programs.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Trained new meter readers to apply best practices and comply with safety procedures.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Utilize GPS technology to locate customers accurately and avoid delays.
Meter Reader
Bermex Inc Of KUB
11.2018 - 03.2020
- Attended safety meetings and took part in safety awareness trainings and programs.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Trained new meter readers to apply best practices and comply with safety procedures.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Customer Service
Wild Wing Cafe
07.2016 - 11.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Caregiver
Park Place Assisted Living
09.2014 - 07.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Biosciences Department Intern
Oak Ridge National Laboratory
05.2012 - 07.2013
- Maintained and managed 5 scientifically studied greenhouses used to produce biofuels.
- Duties included watering, trimming, fertilizing, and propagation of plants.
- Management of climate control and algae production among greenhouses.
Landscaper
Lawn Care, B&W Lawncare
06.2008 - 05.2011
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Operated landscaping equipment with focus on safety and machine longevity.
- Educated clients on proper care and maintenance of landscaping projects.
Education
Bachelor of Science - Education (Kinesiology)
The University of Tennessee
Knoxville, TN05.2015
Associate of Science -
Roane State Community College
Harriman, TN05.2012
Skills
- Active Listening
- De-Escalation Techniques
- Complex Problem-Solving
- Self-motivated
- Adaptability
- Works effectively in fast pace environments
- Mechanical/Manual Dexterity
- Ablilty to multi-task
Award and Achievements
- May 2010 – Tennessee Scholars (TASC)
- May 2010 – Rotary Youth Leadership Award (RYLA)
Timeline
Service Technician
UPA, KUB
08.2021 - Current
Meter Reader
Bermex Inc Of KUB
11.2018 - 03.2020
Customer Service
Wild Wing Cafe
07.2016 - 11.2018
Caregiver
Park Place Assisted Living
09.2014 - 07.2016
Biosciences Department Intern
Oak Ridge National Laboratory
05.2012 - 07.2013
Landscaper
Lawn Care, B&W Lawncare
06.2008 - 05.2011
Bachelor of Science - Education (Kinesiology)
The University of Tennessee
Associate of Science -
Roane State Community College
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