Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Paul Yang

Port St. Lucie,FL

Summary

Results-driven professional with extensive experience in engineering and computing, skilled at integrating software and hardware systems. Specializes in networking, strategic problem-solving, and training for best practices. Meticulous attention to detail in navigating rapidly evolving IT landscapes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Implementation Consultant

Sora Partners, Inc
01.2021 - Current
  • Ensured adherence to best practices while documenting Toast POS system installation. Thoroughly recorded any identified deviations from standards in the project's design phase.
  • Planned and executed customized training sessions aligned to clients' business needs, optimizing utilization of the Toast product by restaurant staff.
  • I was responsible for leading training sessions aimed at maximizing operational efficiencies by teaching the entire restaurant staff how to utilize the Toast system effectively, enhancing both guest and staff experiences.
  • Offered live assistance to clients of Toast, providing guidance and troubleshooting for system modifications.
  • Successfully imparted knowledge and guidance to new team members in various engineering platforms.
  • Demonstrated expertise in Multi Location Management (MLM) enterprise systems and caller ID configuration, ensuring seamless system integration and functionality.
  • Served as team lead for implementation projects, supporting colleagues and ensuring successful project outcomes through collaborative problem-solving and technical proficiency.
  • Applied technical knowledge and solution engineering as an Implementation Consultant for Toast POS products, ensuring outstanding assistance to both customers and team members.
  • Demonstrated mastery of various functionalities in the extensive suite of Toast POS products including Xtrachef, Toast Payroll, and more.

Implementation Consultant

Toast Inc
06.2015 - 04.2020
  • Collaborated with clients' networking teams to integrate the Toast POS System smoothly into their existing infrastructure, while meeting other networking requirements.
  • Served as a knowledgeable technical product expert during the implementation phase, offering extensive technical and business consulting to customers remotely and onsite.
  • Promoted cross-functional collaboration by facilitating technical discussions among customers, sales representatives, project teams, and product teams.
  • Enhanced overall satisfaction by developing customized solutions to align with specific client needs.
  • Delivered crucial systems training for new customers, allowing for a seamless implementation process and equipping them with the skills to maximize their utilization of the system.

Education

Bachelor's Degree in Computer Engineering -

Florida International Univeristy
Miami, FL

Skills

  • Networking Fundamentals
  • Network Implementations
  • Network Troubleshooting
  • Network Operations
  • Network Security
  • Multi Location Management (MLM) enterprise systems
  • Caller ID configuration
  • Technical knowledge
  • Solution engineering
  • Customer Experience
  • PCI Compliance
  • Critical thinking
  • Problem Solving

Certification

  • CompTIA Network+ Certification, The Computing Technology Industry Association, 05/2014
  • Foundational Networking Certification, Toast, Inc, 06/2023
  • Foundational Hardware Certification, Toast, Inc, 06/2023
  • Foundational Payments Certification, Toast, Inc, 08/2023
  • Foundational Guest Certification, Toast, Inc, 08/2023
  • Foundational Reporting/Analytics Certification, Toast, Inc, 09/2023

Languages

  • Mandarin
  • Cantonese

Timeline

Senior Implementation Consultant

Sora Partners, Inc
01.2021 - Current

Implementation Consultant

Toast Inc
06.2015 - 04.2020

Bachelor's Degree in Computer Engineering -

Florida International Univeristy

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Paul Yang