Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Paul Yang

Port St. Lucie,FL

Summary

Highly skilled and detail-oriented professional with a strong background in engineering and computing. Specializes in seamlessly integrating software and hardware systems. Adept in networking, strategic problem-solving, and delivering comprehensive training to enhance system utilization. Renowned for meticulous attention to detail and ability to adapt to fast-paced environments, ensuring innovative and effective solutions that meet client needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Implementation Consultant

Sora Partners, Inc
06.2022 - Current
  • Documented Toast POS system installations, adhering to best practices while meticulously recording deviations from project standards
  • Designed and delivered customized training sessions, ensuring effective system utilization by restaurant staff
  • Provided live support for system modifications and troubleshooting, escalating unresolved issues as necessary
  • Mentored new hire engineers, fostering best practices across platforms
  • Expertly managed multi-location enterprise systems and caller ID configuration, ensuring seamless integration
  • Acted as a team lead, driving successful project outcomes through collaboration and technical expertise

Implementation Consultant

Toast, Inc
06.2015 - 04.2020
  • Collaborated with clients' networking teams to integrate the Toast POS system with existing infrastructure
  • Conducted system training and delivered tailored solutions to meet client-specific requirements
  • Led cross-functional team efforts, ensuring alignment and successful implementations
  • Maintained detailed records of activities, providing valuable insights to management
  • Supported new hardware launches, offering technical expertise and training during rollout phases

Education

Bachelor's Degree - Computer Engineering

Florida International University
Miami, FL
12.2013

Skills

  • Networking Fundamentals and Operations
  • Network Administration/Configuration/Deployment
  • Customer Experience and Solution Engineering
  • Leadership and Mentoring Across Teams
  • PCI Compliance and Standard Operating Procedures
  • Strategic Problem-Solving and Critical Thinking
  • Customer Experience and Detail-Oriented

Certification

  • CompTIA Network+ Certification, 05/01/14
  • Foundational Networking Certification, Toast, Inc, 06/01/23
  • Foundational Hardware Certification, Toast, Inc, 06/01/23
  • Foundational Payments Certification, Toast, Inc, 08/01/23
  • Foundational Guest Certification, Toast, Inc, 08/01/23
  • Foundational Reporting/Analytics Certification, Toast, Inc, 09/01/23

Languages

Chinese (Mandarin)
Chinese (Cantonese)

Timeline

Senior Implementation Consultant

Sora Partners, Inc
06.2022 - Current

Implementation Consultant

Toast, Inc
06.2015 - 04.2020

Bachelor's Degree - Computer Engineering

Florida International University

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Paul Yang