Paul Yost
Prescott Valley Kia
Prescott Valley,AZ
1
Certification
10
years of professional experience
Strategic leader specializing in optimizing service operations and enhancing customer satisfaction. Expertise in team leadership and planning drives operational efficiency. Strong problem-solving and communication skills support effective service execution in high-pressure environments, while a focus on continuous improvement fosters innovative solutions that exceed organizational goals.
Work History
Service Manager
2 Years- Oversaw daily operations, ensuring customer satisfaction and efficient service delivery.
- Implemented process improvements that increased operational efficiency and reduced turnaround times.
- Developed training programs to enhance team performance and service quality.
- Managed inventory control using dealership management software to optimize stock levels.
- Collaborated with sales and parts departments to streamline communication and resolve issues swiftly.
- Established performance metrics for staff, fostering accountability and continuous improvement in service standards.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Assistant Service Manager
4 Years 10 Months- Defined department goals and monitored performance to optimize daily operations.
- Collaborated with customers to identify and address service needs.
- Collaborated with customers to offer solutions to service needs.
- Defined department goals and monitored performance to direct and enhance daily operations.
- Set sales and profit goals and executed corrective plans to improve performance.
- Trained and mentored new staff on best practices and operational procedures.
- Assisted in managing service department workflow to optimize efficiency and productivity.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
Service Advisor
3 Months- Welcomed incoming individuals and identified needs through open-ended questions for tailored service.
- Handled client inquiries professionally and enthusiastically, enhancing customer satisfaction.
- Displayed strong telephone etiquette while managing difficult calls to ensure client concerns were addressed.
Automotive Service Advisor
1 Year 8 Months- Recommended additional services to customers, resulting in increased overall sales.
- Confirmed customer satisfaction with services, contributing to business growth.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Explained service costs and provided detailed answers to customer inquiries.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Automotive Service Advisor
1 Year 6 Months- Explained advanced mechanical information to non-mechanical customers in easy-to-understand terms, enhancing their understanding and trust.
- Prepared accurate repair cost estimates and quotes, facilitating timely customer approvals.
- Completed standard inspections to assess wear and damage to vehicles.
- Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
- Assessed critical vehicle systems and parts to identify necessary repairs and provide transparent cost breakdowns.
Education
Bachelor of Arts - Automotive Mechanics
Some College (No Degree) - Automotive Mechanics
High School Diploma
Skills
Customer Service
Staff development
Service Management
Employee training
Scheduling coordination
Decision Making
Conflict resolution
Team Building
Strategic Planning
Client relationship management
Teamwork and Collaboration
Goal Setting
Department collaboration
Customer Engagement
Certification
- Certified Service Advisor, Honda Motor Company - 2019
- Certified Warranty Administrator, Honda Motor Company - 2022
Education and Training
other,other,other
Timeline
Service Manager
Prescott Valley Kia
08.2024 - CurrentRead More
Assistant Service Manager
Prescott Honda
10.2019 - 08.2024Read More
Service Advisor
Affinity RV Group
07.2019 - 10.2019Read More
Automotive Service Advisor
Winter Chevrolet
10.2017 - 06.2019Read More
Automotive Service Advisor
Vacaville Toyota
04.2016 - 10.2017Read More
Napa High School
High School Diploma
Read More
WyoTech - Laramie
Bachelor of Arts from Automotive Mechanics
Read More
Santa Rosa Junior College
Some College (No Degree) from Automotive Mechanics
Read More